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Best Practices
Release Notes August 30: New “Number of times to show” Proactive Rule Feature
Hello SnapEngagers, we have released a great new feature to enhance our Proactive Chat capabilities. You can now set up the chat to engage the visitor a specific number of times in a given time frame. With this new rule you get – More control over your proactive...
How Unified Chat Banishes Customer Frustration
Remember the supposed “good old days” when your customers dialed your toll-free number, explained their problem to someone on your help desk staff, and went away happy, or happy-ish? The system wasn’t perfect. It also wasn’t the obstacle course it is now –...
How to Unify your Customer Experience
The value of seamless customer engagement from initial contact to final sale – and beyond Download Now It’s time to evolve chat Modern chat isn’t only one tool, it’s an integral aspect of a complex communicative ecosystem. Today’s business ecosystem demands...
How to Leverage Your Live Chat Data
Live chat data tells the story of your success and sets a roadmap for the future. It can also unveil pain-points in your product that were hidden or obscured. Collecting live chat data is easy, collecting the right data and knowing what to do with it – that’s...
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