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7 Ways Live Chat Improves Customer Satisfaction

by | June 21, 2021 | Best Practices, Chatbots, Integrations, Why Engage? | 0 Comments

Improving customer satisfaction is a tricky business for customer support and success teams alike. Sometimes perceived improvements do too little, or often they do too much, going beyond what improvements were necessary and creating a whole new slate of issues. ...
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Chat Queue and Conversation Improvements for Better Customer Experience

by | June 10, 2021 | Announcements, Chatbots | 0 Comments

No one likes waiting in line, but that doesn’t mean it has to be a bad experience. This ethos doesn’t only apply to physical lines, but also online chat queues on your website. When visitors attempt to enter a chat with your agent, however, they may be greeted with...
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Will Chatbot Automation Take My Job?

by | June 8, 2021 | Chatbots | 0 Comments

When automation and work are mentioned in the same breath, there is usually some anxiety over whether or not robots are coming for your livelihood. However, if it’s chatbots that make you nervous, you can rest easy. Whichever industry you work in, chatbot automation...
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TeamSupport Acquires Global Chat Leader SnapEngage

by | May 20, 2021 | Announcements | 0 Comments

TeamSupport and SnapEngage combination helps companies deliver better post-sales support to customers, increase customer retention, and improve customer engagement. DALLAS — May 20, 2021 /PRNewswire/ — TeamSupport, the award-winning B2B customer support...
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Why the Future of Online Conversations is Unified Live Chat

by | May 17, 2021 | Best Practices | 0 Comments

Companies spend millions of dollars annually in attempts to remove internal silos and improve communication and collaboration. But these same companies also enable and fund separate and frequently unintegrated technology stacks creating those same operational silos –...
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How Tech Tools Enable Legal as a Service for Law Firms

by | May 6, 2021 | Best Practices | 0 Comments

​   From our Playbook Let’s look at how to design Legal as a Service for law firms to generate low-overhead revenue from a more diverse client base.  Firms might consider a pre-paid legal services type of membership model. This model offers clients different...
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Release Notes May 4th: Queue Status Messages, Guide Bot improvements, Bot API support for Labelst

by | May 3, 2021 | Release Notes | 0 Comments

Hello SnapEngagers! Here is what our team has released in the last few weeks: New Features and Improvements Queue Status Message You can now display the queue position to your visitors to provide more context and transparency during their wait for an agent. This...
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What AI Solutions Can Do for Financial Services in 2021

by | April 28, 2021 | Best Practices | 0 Comments

Quick answers are in more demand than ever — especially from organizations that can affect their financial wellbeing. In today’s digital economy, if an organization can’t deliver the solutions consumers need immediately, they will seek out other options....
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Hidden Perks in Your Live Chat CRM Integration

by | April 16, 2021 | Best Practices, Integrations | 0 Comments

It’s not only easy to integrate SnapEngage live chat with your CRM, it’s our bread and butter.  You can manage all interactions with prospects, leads, and existing clients, with live chat CRM integration.  Control the customer funnel by capturing the most relevant...
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Trends in Live Chat in 2021

by | April 14, 2021 | Chatbots | 0 Comments

Digital conversations and messaging drive exceptional customer experience for business buyers and individual consumers. There are several trends in live chat in 2021 that will impact the messaging industry. All-in-one communications platforms, AI/ML bots, and the...
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Chat Queue and Conversation Improvements for Better Customer Experience

Chat Queue and Conversation Improvements for Better Customer Experience

Jun 10, 2021

No one likes waiting in line, but that doesn’t mean it has to be a bad experience. This ethos doesn’t only apply to physical lines, but also online chat queues on your website. When visitors attempt to enter a chat with your agent, however, they may be greeted with...

Will Chatbot Automation Take My Job?

Will Chatbot Automation Take My Job?

Jun 8, 2021

When automation and work are mentioned in the same breath, there is usually some anxiety over whether or not robots are coming for your livelihood. However, if it’s chatbots that make you nervous, you can rest easy. Whichever industry you work in, chatbot automation...

Why You Need a HubSpot Live Chat Integration

Why You Need a HubSpot Live Chat Integration

May 28, 2021

Marketers are acutely aware that much of their success, for better or worse, is measured by the number of MQLs they generate. Marketing CRMs, such as the popular HubSpot, are essential tools for MQL generation initiatives. However, what can be often overlooked is the...

TeamSupport Acquires Global Chat Leader SnapEngage

TeamSupport Acquires Global Chat Leader SnapEngage

May 20, 2021

TeamSupport and SnapEngage combination helps companies deliver better post-sales support to customers, increase customer retention, and improve customer engagement. DALLAS — May 20, 2021 /PRNewswire/ — TeamSupport, the award-winning B2B customer support...

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