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How Tech Tools Enable Legal as a Service for Law Firms

​   From our Playbook Let’s look at how to design Legal as a Service for law firms to generate low-overhead revenue from a more diverse client base.  Firms might consider a pre-paid legal services type of membership model. This model offers clients different...

Release Notes May 4th: Queue Status Messages, Guide Bot improvements, Bot API support for Labelst

Hello SnapEngagers! Here is what our team has released in the last few weeks: New Features and Improvements Queue Status Message You can now display the queue position to your visitors to provide more context and transparency during their wait for an agent. This...

What AI Solutions Can Do for Financial Services in 2021

Quick answers are in more demand than ever — especially from organizations that can affect their financial wellbeing. In today’s digital economy, if an organization can’t deliver the solutions consumers need immediately, they will seek out other options....

Hidden Perks in Your Live Chat CRM Integration

It’s not only easy to integrate SnapEngage live chat with your CRM, it’s our bread and butter.  You can manage all interactions with prospects, leads, and existing clients, with live chat CRM integration.  Control the customer funnel by capturing the most relevant...

Trends in Live Chat in 2021

Digital conversations and messaging drive exceptional customer experience for business buyers and individual consumers. There are several trends in live chat in 2021 that will impact the messaging industry. All-in-one communications platforms, AI/ML bots, and the...

Survey Chatbots Drive Critical Business Insights in 2021

  Contemporary digital dependence has solidified the chatbot as a necessary feature for all businesses across industries. However, many organizations are still missing the opportunity to directly tap into the voice of their customers by using survey chatbots for...

SnapEngage with SAP for a Winning Customer-Centric Strategy

In the digital space — speed, responsiveness, and instant access to data — are all necessities for driving revenue. To prevent losing frustrated customers to your competition, silos must be eliminated and customer data unified into a singular, cohesive structure. An...

What SAP Integration Does for Your Brand

Integration is an art form. The contemporary business landscape is awash in myriad digital solutions. This can be great – choice matters, and there is ample opportunity to find the right solutions for your business, such as SAP, a powerful and popular enterprise...

How to Improve Patient Satisfaction

Patient satisfaction — the bread butter of any healthcare organization. It’s elusive, coveted, and seriously necessary. When you know how to improve patient satisfaction, brand loyalty and referrals skyrocket.  A primary tenant of any healthcare organization,...

What the Right Customer Engagement Platform Does for Your Brand

The ongoing global crisis is pressuring brands to innovate faster to deliver superior digital experiences with the right customer engagement platform. Unfortunately, many brands are still struggling with their digital customer engagement strategy due to not having the...

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2 Quick Tech Tips to Convert Real Estate Leads

2 Quick Tech Tips to Convert Real Estate Leads

Real estate is a competitive business and striving for new leads is an ongoing and vital task. Roughly 50% of real estate agents annually spend $5000 or more on marketing efforts – some spending as high as $20,000 – $80,000. The goal is to convert leads, however...

What AI Solutions Can Do for Financial Services in 2021

What AI Solutions Can Do for Financial Services in 2021

Quick answers are in more demand than ever — especially from organizations that can affect their financial wellbeing. In today’s digital economy, if an organization can’t deliver the solutions consumers need immediately, they will seek out other options....

Why You Need SnapEngage Chat When You Have Salesforce

Salesforce is a household name, it’s the world’s most widely used software for customer service teams. It boasts prebuilt, right-out-of-the-box functionalities that every sales team needs. When Salesforce’s renowned platform is integrated with SnapEngage’s powerful...

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