Blog

Upcoming Webinar: State of Chat 2021

What’s your strategy for the new year? SnapEngage has always been centrally focused on the feedback and needs of our clients. We solicit this feedback in many forms. In 2020 we ran an extensive “state of chat” survey to better understand our clients’ strategic needs...

How Check City’s Customer Satisfaction Scores Improved by 15% with SnapEngage

Published January 28th, 2021 About Check City Check City is a lending company that offers a wide variety of financial services including personal loans, check cashing, tax services, title loans, and payday loans online to a broad customer base. Check City has been...

Release Notes January 25th, 2020: Horizontal Bot Buttons, Labels Improvements

Hello SnapEngagers, here is what is new with SnapEngage in the new year.   New Features and Improvements – The Guide Bot buttons can now be configured to appear horizontally as well as vertically. The option can be found in the button configuration of the...

How Live Chat Helps Manufacturers Grow Revenue

Large manufacturers maintain thousands of products and do business all over the globe. They’re operating across different languages, cultures, and time zones, and have to address a wide variety of customer needs and concerns. Add to it the significant economic impact...

Law Firm Tech Tools Increase Client Acquisition

When people are looking for legal advice, 96% of the time they start online. This is why 70% of law firms land new cases through their website. This data alone should be enough for law firms to look at new ways to engage their web traffic with law firm tech tools that...

Guide Bot Improvements and Automation Examples to Try in 2021

Our biggest goal of 2020 was streamlining communication through automation and chatbots. In doing so, we released a completely new suite of chatbots, including Answer Bot for frequently-asked-questions, Guide Bot for routing, and the Chatbot API for custom solutions....

Product Update: Upcoming change for Operator Variables / Labels wording in Email Integration

Upcoming Wording Change: After February 1, 2021 the wording of ‘Operator Variables’ will be changed to ‘Labels’ in the Email integration and associated chat transcripts. If you have any automation or email filters relying on the Operator...

Quickly Scale Your Global Reach With Live Chat

If your business has an online presence, the entire world is available to you for prospecting. The challenge: how do you reach and respond to international audiences without ballooning your marketing, sales and support costs? You don’t need a pricey location strategy...

3 Reasons To Seek A Hybrid Customer Experience

Updates and additions aimed at improving a product, service, or process better seem to have a knack for missing the mark. Think about how each “upgrade” to your favorite social media platform or new feature included in one of your team’s critically important software...

Expanding Into New Business With Chat

For early-stage SaaS startups, a well-calculated growth strategy is critical. One tried-and-true plan to turn existing customers into larger, more meaningful accounts is “land and expand”.  The land and expand approach helps break the barriers to entry that prevent...

Browse Popular Sections

Why Engage?

Best Practices

Customer Stories

Announcements

Release Notes

Best Practices

How Live Chat Helps Manufacturers Grow Revenue

How Live Chat Helps Manufacturers Grow Revenue

Large manufacturers maintain thousands of products and do business all over the globe. They’re operating across different languages, cultures, and time zones, and have to address a wide variety of customer needs and concerns. Add to it the significant economic impact...

Law Firm Tech Tools Increase Client Acquisition

Law Firm Tech Tools Increase Client Acquisition

When people are looking for legal advice, 96% of the time they start online. This is why 70% of law firms land new cases through their website. This data alone should be enough for law firms to look at new ways to engage their web traffic with law firm tech tools that...

All Categories

Best Practices

Integrations

New Features

Customer Stories

Sales Solutions

Release Notes

Announcements

HIPAA Solutions

Product Updates

Guest Authors

Why Engage?

Chatbots

Stay Up to Date With The Latest News & Updates

Get Started Now

Partner with our team and get started with live chat!

Join Our Newsletter

Sign up to receive our latest research, updates and success stories.

Follow Us

Follow us on Social Media for the Latest News & Offers