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Quickly Scale Your Global Reach With Live Chat

If your business has an online presence, the entire world is available to you for prospecting. The challenge: how do you reach and respond to international audiences without ballooning your marketing, sales and support costs? You don’t need a pricey location strategy...

3 Reasons To Seek A Hybrid Customer Experience

Updates and additions aimed at improving a product, service, or process better seem to have a knack for missing the mark. Think about how each “upgrade” to your favorite social media platform or new feature included in one of your team’s critically important software...

Expanding Into New Business With Chat

For early-stage SaaS startups, a well-calculated growth strategy is critical. One tried-and-true plan to turn existing customers into larger, more meaningful accounts is “land and expand”.  The land and expand approach helps break the barriers to entry that prevent...

How To Plan For Customer-Focused Digital Transformation

Given the rapidly evolving nature of customer demands and expectations, it’s no wonder that the drive to adopt digital solutions is only accelerating, and many enterprises are eager to get in on the action. Around the globe, enterprises in every industry have seen the...

Why AI Isn’t The Only Answer For Customer-Centric Scale

For today’s customer-centric enterprises, delivering an optimal digital customer experience across all platforms and channels is a do-or-die proposition. Today’s consumers are pickier, savvier, and more demanding of the brands they do business with than ever. But...

Release Notes Dec 18, 2020: New Guide Bot Email, Phone and Free Text Capture Options, Design Studio Logo Link

Hello SnapEngagers, here are the last release notes of the year! The development team wishes everyone happy holidays and new year. New Guide Bot Info Capture Options We have added new data capture capabilities to the Guide Bot. It now is also able to capture the...

How Automated Chat Boosts Customer Success

Customer Success – the way customers adopt, use, and leverage your solutions – is an often overlooked, but critical, growth metric. Automated chat is uniquely positioned to optimize customer success. A holistic customer success strategy empowers companies...

Reshaping the Future of BPOs with Chatbots and Automation

When companies and BPOs embark on any digital transformation initiative, improving the customer experience is almost certainly their top priority. Providing customers with an exceptional digital experience — during the purchase process, customer support, or any other...

How to Leverage Chat for Better Customer Adoption Rates

A solid user adoption strategy is the foundation of all customer success efforts. It unlocks higher retention, customer lifetime value, marketing ROI, and low cost-per-acquisition, to name a few benefits. Getting it right, however, isn’t smooth sailing. Whether...

8 Best Practices for a Successful Sales Chat Strategy

Sales chat technology has the potential to increase conversions and help you scale your brand. Adapting a sales chat strategy to your brand will result in a growing customer base if you capitalize on what chat can do for you.  Beyond training the right sales agents,...

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3 Reasons To Seek A Hybrid Customer Experience

Updates and additions aimed at improving a product, service, or process better seem to have a knack for missing the mark. Think about how each “upgrade” to your favorite social media platform or new feature included in one of your team’s critically important software...

State of Chat Report 2021

State of Chat Report 2021

Free Survey Report This report is the result of the comprehensive State of Chat survey we ran in 2020 to better understand our clients’ strategic needs and expectations for 2021. Download Now What’s Your Live Chat Strategy for 2021? In 2020, we ran an extensive...

Expanding Into New Business With Chat

For early-stage SaaS startups, a well-calculated growth strategy is critical. One tried-and-true plan to turn existing customers into larger, more meaningful accounts is “land and expand”.  The land and expand approach helps break the barriers to entry that prevent...

How To Plan For Customer-Focused Digital Transformation

Given the rapidly evolving nature of customer demands and expectations, it’s no wonder that the drive to adopt digital solutions is only accelerating, and many enterprises are eager to get in on the action. Around the globe, enterprises in every industry have seen the...

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