Browse Popular Sections
Why Engage?
Best Practices
Customer Stories
Announcements
Release Notes
Best Practices
Messaging and Live Chat Release Notes: May 2022
Product enhancements • Guide Bot Images: Added the ability for users to upload images and animations to bot prompts for the Guide Bot and Chatbot API to enrich the chatbot experience and improve overall UX. Supported file types include: PNG, JPG, GIF. Contact your...
Messaging and Live Chat Release Notes: April 2022
Product enhancements • Guide Bot Images: Added the ability to render an image alongside the bot prompt during bot configuration. • Guide Bot: Added the ability to save progress during bot setup/configuration without exiting the bot configuration screen in order to...
Messaging and Live Chat Release Notes: March 2022
Product enhancements In March we officially launched Supervisor! Supervisor is a powerful real-time chat performance monitoring and agent management tool. With Supervisor, managers/supervisors can unobtrusively monitor active conversations across widgets, privately...
Messaging and Live Chat Release Notes: February 2022
Product enhancements • Supervisor Beta: Added the ability for supervisors to label conversations in the Supervisor view, so that they can segment and disposition conversations and trigger downstream workflows. • Supervisor Beta: Added the ability for supervisors to...
All Categories
Best Practices
Integrations
New Features
Customer Stories
Sales Solutions
Release Notes
Announcements
HIPAA Solutions
Product Updates
Guest Authors
Why Engage?
Chatbots
Stay Up to Date With The Latest News & Updates
Get Started Now
Partner with our team and get started with live chat!
Join Our Newsletter
Sign up to receive our latest research, updates and success stories.
Follow Us
Follow us on Social Media for the Latest News & Offers