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Updates and additions aimed at improving a product, service, or process better seem to have a knack for missing the mark. Think about how each “upgrade” to your favorite social media platform or new feature included in one of your team’s critically important software...
Free Survey Report This report is the result of the comprehensive State of Chat survey we ran in 2020 to better understand our clients’ strategic needs and expectations for 2021. Download Now What’s Your Live Chat Strategy for 2021? In 2020, we ran an extensive...
For early-stage SaaS startups, a well-calculated growth strategy is critical. One tried-and-true plan to turn existing customers into larger, more meaningful accounts is “land and expand”. The land and expand approach helps break the barriers to entry that prevent...
Given the rapidly evolving nature of customer demands and expectations, it’s no wonder that the drive to adopt digital solutions is only accelerating, and many enterprises are eager to get in on the action. Around the globe, enterprises in every industry have seen the...
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