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Messaging and Live Chat Release Notes: September 2022

Product enhancements •  Supervisor: Made improvements and optimizations to Supervisor in order to mitigate loading and typing delays due to very high chat volumes. We will continue to release even more Supervisor performance optimizations in the upcoming weeks to...

Messaging and Live Chat Release Notes: August 2022

Product enhancements •  SAP Integration Enhancements: Added the ability to append chats to an existing SAP ticket to improve integration flexibility. This is especially valuable and creates more efficiencies for clients who routinely have multiple conversations about...

Messaging and Live Chat Release Notes: July 2022

Product enhancements •  Provisioning API: Added new fields (scheduleChatSettings), (scheduleCallSettings) to the Provisioning API; updated associated technical documentation on Developer.snapengage.com. •  Hub SDK: Added an enhancement to allow expansion of the...

Messaging and Live Chat Release Notes: June 2022

Product enhancements •  Hours of Operation: Updated and enhanced the hours of operation UI to support multiple time ranges within a given day for improved flexibility and customization. This enhancement applies to the Live Chat hours of operation and Call-Me hours of...

Messaging and Live Chat Release Notes: May 2022

Product enhancements •  Guide Bot Images: Added the ability for users to upload images and animations to bot prompts for the Guide Bot and Chatbot API to enrich the chatbot experience and improve overall UX. Supported file types include: PNG, JPG, GIF. Contact your...

Messaging and Live Chat Release Notes: April 2022

Product enhancements •  Guide Bot Images: Added the ability to render an image alongside the bot prompt during bot configuration. •  Guide Bot: Added the ability to save progress during bot setup/configuration without exiting the bot configuration screen in order to...

Messaging and Live Chat Release Notes: March 2022

Product enhancements In March we officially launched Supervisor! Supervisor is a powerful real-time chat performance monitoring and agent management tool. With Supervisor, managers/supervisors can unobtrusively monitor active conversations across widgets, privately...

Messaging and Live Chat Release Notes: February 2022

Product enhancements •  Supervisor Beta: Added the ability for supervisors to label conversations in the Supervisor view, so that they can segment and disposition conversations and trigger downstream workflows. •  Supervisor Beta: Added the ability for supervisors to...

Messaging and Live Chat Release Notes: January 2022

Product enhancements •  Supervisor Beta: Updated handling of whisper messages for integrations, viewcase, and Logs API. This enhancement aims to make handling of whisper messages more consistent overall and ensures that internal-facing whisper messages are kept...

Messaging and Live Chat Release Notes: December 2021

Product enhancements •  Supervisor Beta:Disabled the whisper input area for Recent chats. •  Added the ability for users to scroll and view extra-long images in the chat window •  Supervisor Beta: Added the ability for supervisors to claim/transfer a chat to...

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Messaging and Live Chat Release Notes: August 2022

Product enhancements •  SAP Integration Enhancements: Added the ability to append chats to an existing SAP ticket to improve integration flexibility. This is especially valuable and creates more efficiencies for clients who routinely have multiple conversations about...

Messaging and Live Chat Release Notes: July 2022

Product enhancements •  Provisioning API: Added new fields (scheduleChatSettings), (scheduleCallSettings) to the Provisioning API; updated associated technical documentation on Developer.snapengage.com. •  Hub SDK: Added an enhancement to allow expansion of the...

Messaging and Live Chat Release Notes: June 2022

Product enhancements •  Hours of Operation: Updated and enhanced the hours of operation UI to support multiple time ranges within a given day for improved flexibility and customization. This enhancement applies to the Live Chat hours of operation and Call-Me hours of...

Messaging and Live Chat Release Notes: May 2022

Product enhancements •  Guide Bot Images: Added the ability for users to upload images and animations to bot prompts for the Guide Bot and Chatbot API to enrich the chatbot experience and improve overall UX. Supported file types include: PNG, JPG, GIF. Contact your...

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