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Messaging and Live Chat Release Notes: November 2022

by | November 30, 2022 | Release Notes | 0 Comments

Product enhancements •  Additional SAP Integration Enhancements: Added the ability to associate a chat conversation to a new or existing contact in SAP using the phone number. Previously, this association was only possible when using the contact’s email address. Now,...
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Messaging and Live Chat Release Notes: October 2022

by | October 31, 2022 | Release Notes | 0 Comments

Product enhancements •  Supervisor: Made additional improvements to Supervisor in order to further mitigate performance issues that were previously identified in September (i.e. loading delays). We will continue to release even more performance optimizations in the...
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Messaging and Live Chat Release Notes: September 2022

by | September 30, 2022 | Release Notes | 0 Comments

Product enhancements •  Supervisor: Made improvements and optimizations to Supervisor in order to mitigate loading and typing delays due to very high chat volumes. We will continue to release even more Supervisor performance optimizations in the upcoming weeks to...
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Messaging and Live Chat Release Notes: August 2022

by | August 30, 2022 | Release Notes | 0 Comments

Product enhancements •  SAP Integration Enhancements: Added the ability to append chats to an existing SAP ticket to improve integration flexibility. This is especially valuable and creates more efficiencies for clients who routinely have multiple conversations about...
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Messaging and Live Chat Release Notes: July 2022

by | July 31, 2022 | Release Notes | 0 Comments

Product enhancements •  Provisioning API: Added new fields (scheduleChatSettings), (scheduleCallSettings) to the Provisioning API; updated associated technical documentation on Developer.snapengage.com. •  Hub SDK: Added an enhancement to allow expansion of the...
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Messaging and Live Chat Release Notes: June 2022

by | June 30, 2022 | Release Notes | 0 Comments

Product enhancements •  Hours of Operation: Updated and enhanced the hours of operation UI to support multiple time ranges within a given day for improved flexibility and customization. This enhancement applies to the Live Chat hours of operation and Call-Me hours of...
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Messaging and Live Chat Release Notes: May 2022

by | May 31, 2022 | Release Notes | 0 Comments

Product enhancements •  Guide Bot Images: Added the ability for users to upload images and animations to bot prompts for the Guide Bot and Chatbot API to enrich the chatbot experience and improve overall UX. Supported file types include: PNG, JPG, GIF. Contact your...
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Messaging and Live Chat Release Notes: April 2022

by | April 29, 2022 | Release Notes | 0 Comments

Product enhancements •  Guide Bot Images: Added the ability to render an image alongside the bot prompt during bot configuration. •  Guide Bot: Added the ability to save progress during bot setup/configuration without exiting the bot configuration screen in order to...
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Messaging and Live Chat Release Notes: March 2022

by | March 31, 2022 | Release Notes | 0 Comments

Product enhancements In March we officially launched Supervisor! Supervisor is a powerful real-time chat performance monitoring and agent management tool. With Supervisor, managers/supervisors can unobtrusively monitor active conversations across widgets, privately...
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Messaging and Live Chat Release Notes: February 2022

by | February 28, 2022 | Release Notes | 0 Comments

Product enhancements •  Supervisor Beta: Added the ability for supervisors to label conversations in the Supervisor view, so that they can segment and disposition conversations and trigger downstream workflows. •  Supervisor Beta: Added the ability for supervisors to...
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Messaging and Live Chat Release Notes: October 2022

Oct 31, 2022

Product enhancements •  Supervisor: Made additional improvements to Supervisor in order to further mitigate performance issues that were previously identified in September (i.e. loading delays). We will continue to release even more performance optimizations in the...

Messaging and Live Chat Release Notes: September 2022

Sep 30, 2022

Product enhancements •  Supervisor: Made improvements and optimizations to Supervisor in order to mitigate loading and typing delays due to very high chat volumes. We will continue to release even more Supervisor performance optimizations in the upcoming weeks to...

Messaging and Live Chat Release Notes: August 2022

Aug 30, 2022

Product enhancements •  SAP Integration Enhancements: Added the ability to append chats to an existing SAP ticket to improve integration flexibility. This is especially valuable and creates more efficiencies for clients who routinely have multiple conversations about...

Messaging and Live Chat Release Notes: July 2022

Jul 31, 2022

Product enhancements •  Provisioning API: Added new fields (scheduleChatSettings), (scheduleCallSettings) to the Provisioning API; updated associated technical documentation on Developer.snapengage.com. •  Hub SDK: Added an enhancement to allow expansion of the...

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