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Live Chat Myths Debunked

Conversations are the backbone of great customer relationships. When you build conversations online via live chat, you create a personal connection that drives positive metrics across the board – from increased conversions and revenue to improved CSAT. That said, live...

5 Best Practices for Aligning Customer Support and Sales

Customers in a variety of fields now expect more personalized care than ever before when they interact with businesses. This means that sales and customer service teams must work together to create a seamless, unified customer experience and stay aligned. We've compiled five best practices aimed at unifying customer service and sales teams to ensure a satisfying, cohesive end-to-end customer experience.

5 Ways Chat for Financial Services Enhances Customer Experience

Today’s most driven financial services are quick to realize customer connection strategies paired with robust security standards. Peace of mind is key for financial service customers, and this means quick and insightful conversations, as well as self-service options....

3 Reasons You Need a Hybrid Customer Experience

Updates and additions aimed at improving a product or experience seem to have a knack for missing the mark. Think about how each “upgrade” to your favorite social media platform, or new feature included in one of your team’s critically important software systems at...

7 Ways Live Chat Improves Customer Satisfaction

Improving customer satisfaction is a tricky business for customer support and success teams alike. Sometimes perceived improvements do too little, or often they do too much, going beyond what improvements were necessary and creating a whole new slate of issues. ...

Chat Queue and Conversation Improvements for Better Customer Experience

No one likes waiting in line, but that doesn’t mean it has to be a bad experience. This ethos doesn’t only apply to physical lines, but also online chat queues on your website. When visitors attempt to enter a chat with your agent, however, they may be greeted with...

Will Chatbot Automation Take My Job?

When automation and work are mentioned in the same breath, there is usually some anxiety over whether or not robots are coming for your livelihood. However, if it’s chatbots that make you nervous, you can rest easy. Whichever industry you work in, chatbot automation...

TeamSupport Acquires Global Chat Leader SnapEngage

TeamSupport and SnapEngage combination helps companies deliver better post-sales support to customers, increase customer retention, and improve customer engagement. DALLAS — May 20, 2021 /PRNewswire/ — TeamSupport, the award-winning B2B customer support...

Why the Future of Online Conversations is Unified Live Chat

Companies spend millions of dollars annually in attempts to remove internal silos and improve communication and collaboration. But these same companies also enable and fund separate and frequently unintegrated technology stacks creating those same operational silos –...

How Tech Tools Enable Legal as a Service for Law Firms

​   From our Playbook Let’s look at how to design Legal as a Service for law firms to generate low-overhead revenue from a more diverse client base.  Firms might consider a pre-paid legal services type of membership model. This model offers clients different...

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How to Leverage Your Live Chat Data

How to Leverage Your Live Chat Data

Live chat data tells the story of your success and sets a roadmap for the future. It can also unveil pain-points in your product that were hidden or obscured. Collecting live chat data is easy, collecting the right data and knowing what to do with it – that’s...

Live Chat Myths Debunked

Live Chat Myths Debunked

Conversations are the backbone of great customer relationships. When you build conversations online via live chat, you create a personal connection that drives positive metrics across the board – from increased conversions and revenue to improved CSAT. That said, live...

5 Ways Live Chat for Healthcare Improves Patient Engagement

5 Ways Live Chat for Healthcare Improves Patient Engagement

The nature of patient engagement is always changing. This was true before the arrival of the Covid-19 pandemic, which accelerated the trend to lightspeed. As is true in most sectors now, digital immediacy not only dominates in the healthcare industry, but it has...

5 Best Practices for Aligning Customer Support and Sales

5 Best Practices for Aligning Customer Support and Sales

Customers in a variety of fields now expect more personalized care than ever before when they interact with businesses. This means that sales and customer service teams must work together to create a seamless, unified customer experience and stay aligned. We’ve compiled five best practices aimed at unifying customer service and sales teams to ensure a satisfying, cohesive end-to-end customer experience.

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