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Hello SnapEngagers, we have released a great new feature to enhance our Proactive Chat capabilities. You can now set up the chat to engage the visitor a specific number of times in a given time frame. With this new rule you get – More control over your proactive...
Remember the supposed “good old days” when your customers dialed your toll-free number, explained their problem to someone on your help desk staff, and went away happy, or happy-ish? The system wasn’t perfect. It also wasn’t the obstacle course it is now –...
The value of seamless customer engagement from initial contact to final sale – and beyond Download Now It’s time to evolve chat Modern chat isn’t only one tool, it’s an integral aspect of a complex communicative ecosystem. Today’s business ecosystem demands...
Live chat data tells the story of your success and sets a roadmap for the future. It can also unveil pain-points in your product that were hidden or obscured. Collecting live chat data is easy, collecting the right data and knowing what to do with it – that’s...
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