5 Best Practices for Aligning Customer Support and Sales

by Abby Schmautz | July 1, 2021 | Best Practices | 0 Comments

Customers in a variety of fields now expect more personalized care than ever before when they interact with businesses. This means that sales and customer service teams must work together to create a seamless, unified customer experience and stay aligned. We've compiled five best practices aimed at unifying customer service and sales teams to ensure a satisfying, cohesive end-to-end customer experience.

5 Ways Chat for Financial Services Enhances Customer Experience

by Zane Vanderberg | June 29, 2021 | Best Practices, Chatbots | 0 Comments

Today’s most driven financial services are quick to realize customer connection strategies paired with robust security standards. Peace of mind is key for financial service customers, and this means quick and insightful conversations, as well as self-service options....

3 Reasons You Need a Hybrid Customer Experience

by Abby Schmautz | June 25, 2021 | Best Practices, Chatbots | 0 Comments

Updates and additions aimed at improving a product or experience seem to have a knack for missing the mark. Think about how each “upgrade” to your favorite social media platform, or new feature included in one of your team’s critically important software systems at...

7 Ways Live Chat Improves Customer Satisfaction

by Zane Vanderberg | June 21, 2021 | Best Practices, Chatbots, Integrations, Why Engage? | 0 Comments

Improving customer satisfaction is a tricky business for customer support and success teams alike. Sometimes perceived improvements do too little, or often they do too much, going beyond what improvements were necessary and creating a whole new slate of issues. ...

Chat Queue and Conversation Improvements for Better Customer Experience

by Zane Vanderberg | June 10, 2021 | Announcements, Chatbots | 0 Comments

No one likes waiting in line, but that doesn’t mean it has to be a bad experience. This ethos doesn’t only apply to physical lines, but also online chat queues on your website. When visitors attempt to enter a chat with your agent, however, they may be greeted with...

Will Chatbot Automation Take My Job?

by Zane Vanderberg | June 8, 2021 | Chatbots | 0 Comments

When automation and work are mentioned in the same breath, there is usually some anxiety over whether or not robots are coming for your livelihood. However, if it’s chatbots that make you nervous, you can rest easy. Whichever industry you work in, chatbot automation...

TeamSupport Acquires Global Chat Leader SnapEngage

by Joe Dearbonne | May 20, 2021 | Announcements | 0 Comments

TeamSupport and SnapEngage combination helps companies deliver better post-sales support to customers, increase customer retention, and improve customer engagement. DALLAS — May 20, 2021 /PRNewswire/ — TeamSupport, the award-winning B2B customer support...

Why the Future of Online Conversations is Unified Live Chat

by Zane Vanderberg | May 17, 2021 | Best Practices | 0 Comments

Companies spend millions of dollars annually in attempts to remove internal silos and improve communication and collaboration. But these same companies also enable and fund separate and frequently unintegrated technology stacks creating those same operational silos –...

How Tech Tools Enable Legal as a Service for Law Firms

by suzanneleigh | May 6, 2021 | Best Practices | 0 Comments

From our Playbook Let’s look at how to design Legal as a Service for law firms to generate low-overhead revenue from a more diverse client base. Firms might consider a pre-paid legal services type of membership model. This model offers clients different...

Release Notes May 4th: Queue Status Messages, Guide Bot improvements, Bot API support for Labelst

by Jan Worath | May 3, 2021 | Release Notes | 0 Comments

Hello SnapEngagers! Here is what our team has released in the last few weeks: New Features and Improvements Queue Status Message You can now display the queue position to your visitors to provide more context and transparency during their wait for an agent. This...

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How to Unify your Customer Experience

Jul 23, 2021

The value of seamless customer engagement from initial contact to final sale – and beyond Download Now It’s time to evolve chat Modern chat isn’t only one tool, it’s an integral aspect of a complex communicative ecosystem. Today’s business ecosystem demands...

How to Leverage Your Live Chat Data

Jul 13, 2021

Live chat data tells the story of your success and sets a roadmap for the future. It can also unveil pain-points in your product that were hidden or obscured. Collecting live chat data is easy, collecting the right data and knowing what to do with it – that’s...

5 Ways Live Chat for Healthcare Improves Patient Engagement

Jul 7, 2021

The nature of patient engagement is always changing. This was true before the arrival of the Covid-19 pandemic, which accelerated the trend to lightspeed. As is true in most sectors now, digital immediacy not only dominates in the healthcare industry, but it has...