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Hidden Perks in Your Live Chat CRM Integration

It’s not only easy to integrate SnapEngage live chat with your CRM, it’s our bread and butter.  You can manage all interactions with prospects, leads, and existing clients, with live chat CRM integration.  Control the customer funnel by capturing the most relevant...

Trends in Live Chat in 2021

Digital conversations and messaging drive exceptional customer experience for business buyers and individual consumers. There are several trends in live chat in 2021 that will impact the messaging industry. All-in-one communications platforms, AI/ML bots, and the...

Survey Chatbots Drive Critical Business Insights in 2021

  Contemporary digital dependence has solidified the chatbot as a necessary feature for all businesses across industries. However, many organizations are still missing the opportunity to directly tap into the voice of their customers by using survey chatbots for...

SnapEngage with SAP for a Winning Customer-Centric Strategy

In the digital space — speed, responsiveness, and instant access to data — are all necessities for driving revenue. To prevent losing frustrated customers to your competition, silos must be eliminated and customer data unified into a singular, cohesive structure. An...

What SAP Integration Does for Your Brand

Integration is an art form. The contemporary business landscape is awash in myriad digital solutions. This can be great – choice matters, and there is ample opportunity to find the right solutions for your business, such as SAP, a powerful and popular enterprise...

How to Improve Patient Satisfaction

Patient satisfaction — the bread butter of any healthcare organization. It’s elusive, coveted, and seriously necessary. When you know how to improve patient satisfaction, brand loyalty and referrals skyrocket.  A primary tenant of any healthcare organization,...

What the Right Customer Engagement Platform Does for Your Brand

The ongoing global crisis is pressuring brands to innovate faster to deliver superior digital experiences with the right customer engagement platform. Unfortunately, many brands are still struggling with their digital customer engagement strategy due to not having the...

Release Notes March 19th: New Guide Bot Features, Bug Fixes

Hello SnapEngagers, We have released a number of improvements and bug fixes since our last release note with a focus on our Guide Bot. Feature Updates   New Guide Bot assignment option for the pre-chat prompt If you have multiple Guide Bots configured in your...

Integrate SnapEngage with your CRM in 5 Minutes

SnapEngage has many native integrations with some of the most popular CRMs such as Salesforce, Microsoft Dynamics, SAP, and more. SnapEngage’s custom mapping feature allows you to capture any data point and map it directly to your CRM from your chat with an...

Cost-Effective Digital Transformation in 2021

In 2021, companies that continue to underestimate the need for technical and culture change will find it difficult to compete — let alone survive. The pressure placed on enterprises by the pandemic to move more business processes online has made cost-effective digital...

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Trends in Live Chat in 2021

Trends in Live Chat in 2021

Digital conversations and messaging drive exceptional customer experience for business buyers and individual consumers. There are several trends in live chat in 2021 that will impact the messaging industry. All-in-one communications platforms, AI/ML bots, and the...

Survey Chatbots Drive Critical Business Insights in 2021

  Contemporary digital dependence has solidified the chatbot as a necessary feature for all businesses across industries. However, many organizations are still missing the opportunity to directly tap into the voice of their customers by using survey chatbots for...

SnapEngage with SAP for a Winning Customer-Centric Strategy

SnapEngage with SAP for a Winning Customer-Centric Strategy

In the digital space — speed, responsiveness, and instant access to data — are all necessities for driving revenue. To prevent losing frustrated customers to your competition, silos must be eliminated and customer data unified into a singular, cohesive structure. An...

What SAP Integration Does for Your Brand

What SAP Integration Does for Your Brand

Integration is an art form. The contemporary business landscape is awash in myriad digital solutions. This can be great – choice matters, and there is ample opportunity to find the right solutions for your business, such as SAP, a powerful and popular enterprise...

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