Open lines of communication are becoming the norm for businesses. Where most fall short is personalizing conversations so clients and prospects don’t feel like just a number. With more and more conversations happening online, personalization can get lost in the mix....
Best Practices
15 Live Chat Shortcuts Your Team Needs Now
(Live Chat Shortcut Content Updated August 2020) Canned Responses to Cut Down on Keystrokes Agent response time is perhaps the most important contributor (or culprit) of live chat’s success (or failure), and every precious second counts! Shortcuts (a.k.a. canned...
How to Prevent Customer Service Burnout
Customer service leaders face demanding situations on a daily basis. Without the proper support and company culture, employee burnout can result. Fortunately, there are some simple measures that managers and organizations can take to help prevent burnout and retain top employees. We’ve compiled a look at some of the greatest challenges customer service agents face and five steps managers can take to keep customer support staff engaged and satisfied at work.
Five reasons why chatbots should be part of your frontline strategy
Teams are constantly being asked to do more with less. For many smaller companies, the same people often cover sales, customer service, and billing. Chat was supposed to relieve some of this pressure since, as a channel, chat is more efficient than phone calls and...
Guide Bot: How to Increase Sales With Chatbots
Qualify leads without human capital or pesky web forms Chatbots take care of an age old problem, web forms. Web forms quickly go from a lead-generating tool to a barrier of entry. SnapEngage’s chatbot solutions can help. A customizable Guide Bot guides prospects...
3 Patient Engagement Tools to Boost Your Bottom Line
Patient Engagement Tools Drive Revenue from Your Existing Patient Base Turn customer care into sales by educating your existing patients about your full range of products and services. When you engage with patients more often, you not only increase their loyalty, but...