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Customers in a variety of fields now expect more personalized care than ever before when they interact with businesses. This means that sales and customer service teams must work together to create a seamless, unified customer experience and stay aligned. We’ve compiled five best practices aimed at unifying customer service and sales teams to ensure a satisfying, cohesive end-to-end customer experience.
Today’s most driven financial services are quick to realize customer connection strategies paired with robust security standards. Peace of mind is key for financial service customers, and this means quick and insightful conversations, as well as self-service options....
Updates and additions aimed at improving a product or experience seem to have a knack for missing the mark. Think about how each “upgrade” to your favorite social media platform, or new feature included in one of your team’s critically important software systems at...
Improving customer satisfaction is a tricky business for customer support and success teams alike. Sometimes perceived improvements do too little, or often they do too much, going beyond what improvements were necessary and creating a whole new slate of issues. ...
Companies spend millions of dollars annually in attempts to remove internal silos and improve communication and collaboration. But these same companies also enable and fund separate and frequently unintegrated technology stacks creating those same operational silos –...
From our Playbook Let’s look at how to design Legal as a Service for law firms to generate low-overhead revenue from a more diverse client base. Firms might consider a pre-paid legal services type of membership model. This model offers clients different...