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Improving customer satisfaction is a tricky business for customer support and success teams alike. Sometimes perceived improvements do too little, or often they do too much, going beyond what improvements were necessary and creating a whole new slate of issues. ...
Conversations are the backbone of great customer relationships. When you build conversations online via live chat, you create a personal connection that drives positive metrics across the board – from increased conversions and revenue to improved CSAT. That said, live...
Covid-19 created simultaneous challenges and opportunities for manufacturers. On one hand, the second quarter of 2020 saw an 11.1% drop in global manufacturing output. At the same time though, demand for online goods increased dramatically, leading some large...
If your business has an online presence, the entire world is available to you for prospecting. The challenge: how do you reach and respond to international audiences without ballooning your marketing, sales and support costs? You don’t need a pricey location strategy...
For early-stage SaaS startups, a well-calculated growth strategy is critical. One tried-and-true plan to turn existing customers into larger, more meaningful accounts is “land and expand”. The land and expand approach helps break the barriers to entry that prevent...
Given the rapidly evolving nature of customer demands and expectations, it’s no wonder that the drive to adopt digital solutions is only accelerating, and many enterprises are eager to get in on the action. The race is on to provide the most robust customer experience...