Automate Using Chat Bots
We provide chatbots and are a fully-featured bot platform. We can help you automate your customer experience and engagement with advanced bot automation. Accelerate your business with bot-forward solutions.
Answer Bot connects to your knowledge base or help site to provide contextual, automated answers, instantly. If there is no answer available (or the client needs more help), don’t worry – Answer Bot will quickly connect your visitor to a human agent.
- Respond to 80% of service-related inquiries instantly.
- Be there for your customers 24/7.
- No more waiting for answers.
- Achieve the flexibility you need at scale.
- Give your customer agents more time to work on the really hard problems.
- Let your human agents resolve the complex challenges you hired them for; bots will take care of the rest.
Your clients deserve the best, fastest service you can offer. The new Guide Bot gets them there faster. A conversational way to understand customer intent, and deliver them to the right agents to get help. Save your customers (and your agents) time.
- Automatically generate more visitor engagement.
- Guide customers to the right solution instantly.
- Create highly-sophisticated, multi-step bot interactions within minutes.
- Assist prospects while revealing buyer intent easily and quickly.
- Seamless customer experiences at a fraction of the cost.
- Industry-leading routing capabilities.
Custom Bot API
The most powerful, flexible way to integrate custom bot functionality into your overall digital customer engagement strategy. Go beyond answering simple, rote questions – solve your customers’ problems instantly. Integrate the bots tightly into your overall business to scale your engagement and support strategy.
- Gather customer information.
- Improve the qualification of leads.
- Deflect “easy problems” from your live customer support team.
- Truly customized to client needs, and integrated into a powerful live chat workflow.
- When out-of-the-box just doesn’t cut it.
Other Bot Solutions
Advanced Agent AI
Advanced machine learning to learn from a client’s smartest support agents and suggest answers to agents that match a visitor’s questions.
- Capture the collective intelligence of your organization to drive sales and service results.
- Harvests the best actions, tactics, and strategies of top performers to augment all associates in real time.
Custom Bot Building Services
Need a custom solution? We will help our clients build custom bots that integrate with SnapEngage for truly custom bots built to your specific needs.
- Advanced natural language interactions.
- Integration with backend systems (example, “When is my bill due?”).