Live Chat Solutions
Enable your sales team to engage, qualify and convert more leads! Our responsive, goal-driven live chat empowers qualified leads to take the next step and convert.
Easy setup and customization
Implement SnapEngage on any website with a simple code snippet—that’s it! No downloads required for agent setup; no programming experience needed to automate and integrate with your workflow. In our Design Studio, you can fully customize your visitor’s experience to match your brand.
From GDPR to HIPAA compliance and secure data transfer, we have technology in place to ensure the information that needs to be safe and secure stays safe and secure.
Take full advantage of robust out-of-the-box reporting tailored for sales and support. Use the Capacity Report to optimize staffing and Agent Performance analytics to achieve better response times.
Customer Service Solutions
Being able to chat with customers in real time boosts customer satisfaction and reduces your cost-per-interaction.
Especially handy when a live agent isn’t available—or when they need to be focused on more complex tasks—you can program our built-in bots to auto-respond, help qualify leads, and assist with common questions.
Easy accessibility is key, which is why we offer mobile-optimized chat, SMS-to-Chat, Tweet-to-Chat, Facebook Messenger, WeChat and Zalo integrations.
We go beyond the platform and provide implementation and training services, agent training, and regular success reviews to ensure you achieve your goals. We're live chat experts; let us help you.