Live Chat Solutions
Sales Solutions
Enable your sales team to engage, qualify and convert more leads! Our responsive, goal-driven live chat empowers qualified leads to take the next step and convert.
Sales
Features
Easy setup and customization
Implement SnapEngage on any website with a simple code snippet—that’s it! No downloads required for agent setup; no programming experience needed to automate and integrate with your workflow. In our Design Studio, you can fully customize your visitor’s experience to match your brand.
Security
From GDPR to HIPAA compliance and secure data transfer, we have technology in place to ensure the information that needs to be safe and secure stays safe and secure.
Insights
Take full advantage of robust out-of-the-box reporting tailored for sales and support. Use the Capacity Report to optimize staffing and Agent Performance analytics to achieve better response times.
Customer Service Solutions
Being able to chat with customers in real time boosts customer satisfaction and reduces your cost-per-interaction.
Customer Service
Features
Bots
Especially handy when a live agent isn’t available—or when they need to be focused on more complex tasks—you can program our built-in bots to auto-respond, help qualify leads, and assist with common questions.
Omnichannel Solutions
Easy accessibility is key, which is why we offer mobile-optimized chat, SMS-to-Chat, Tweet-to-Chat, Facebook Messenger, WeChat and Zalo integrations.
Full-Service Solutions
We go beyond the platform and provide implementation and training services, agent training, and regular success reviews to ensure you achieve your goals. We're live chat experts; let us help you.
