Engage, convert, and retain more customers with personalized solutions
We’ll help you discover the best plan for your business
Essentials
Everything you need to get started
$16
user/month
(Plus platform fee, billed annually)
See Features v
Bots to Optimize the Customer Experience
Integrate with CRMs and Help Desks
SnapEngage Integration API
Zendesk
Help Scout
JIRA
Salesforce Desk
HubSpot
Manage Conversations from Multiple Channels
Facebook Messenger
Tweet-to-Chat
WeChat
SMS-to-Chat ($)
HIPAA-Compliant SMS Messaging ($)
Comply with Your Security Requirements
ADA Accessibility (WCAG 2.1 Level AA)
SOC 2 Certification
End-to-End Encryption (SSL)
Data At Rest Encryption
GDPR-Compliant Chat
Stay HIPAA-Compliant
HIPAA-Compliant Chat ($)
HIPAA-Compliant SMS Messaging ($)
Third-Party Certification (Inc. with HIPAA Compliance)
Security Audit Logs (Inc. with HIPAA Compliance)
Maximize Sales and Support Teams
1 Admin License Included
3 Widgets Included
Optimize Your Engagement
Remove SnapEngage Branding ($)
Match Your Brand
Canned Responses
Pre-Chat and Offline Forms
Guided Browsing
File Exchange
Chat Transfers
Team Chat
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
Request Email Transcript
Award-Winning Standard and Priority Customer Support
24/7 Support Portal Access
Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
Achieve Success with Onboarding and Professional Services
Group Virtual Training
Professional
For your growing team
$26
user/month
(Plus platform fee, billed annually)
See Features v
Bots to Optimize the Customer Experience
Answer Bot ($)
Guide Bot ($)
Guide Bot Templates (&)
Chatbot API ($)
COVID-19 Coronavirus Symptom Checker Bot ($)
Integrate with CRMs and Help Desks
SnapEngage Integration API
Zendesk
Help Scout
JIRA
Salesforce Desk
HubSpot
Salesforce
MS Dynamics Cloud
Integration Custom Data Mapping
Manage Conversations from Multiple Channels
Facebook Messenger
Tweet-to-Chat
WeChat
SMS-to-Chat ($)
HIPAA-Compliant SMS Messaging ($)
Comply with Your Security Requirements
ADA Accessibility (WCAG 2.1 Level AA)
SOC 2 Certification
End-to-End Encryption (SSL)
Data At Rest Encryption
GDPR-Compliant Chat
Secure Data Transfer
Stay HIPAA-Compliant
HIPAA-Compliant Chat ($)
HIPAA-Compliant SMS Messaging ($)
Third-Party Certification (inc. with HIPAA Compliance)
Security Audit Logs (inc. with HIPAA Compliance)
Maximize Sales and Support Teams
1 Admin License Included
5 Widgets Included
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Optimize Your Engagement
Real-Time Auto-Translation
Call Me (Click-to-Call)
Remove SnapEngage Branding
Match Your Brand
Canned Responses
Pre-Chat and Offline Forms
Guided Browsing
File Exchange
Chat Transfers
Team Chat
Proactive Chat
Post-Chat Surveys
Info-Capture Bot
Unlimited Conversations
Request Email Transcript
Award-Winning Standard and Priority Customer Support
24/7 Support Portal Access
Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
Achieve Success with Onboarding and Professional Services
Group Virtual Training
Implementation Specialist
Private Admin and Agent Training ($)
Integration Guidance ($)
Proactive Chat Setup ($)
Design Studio Theme(s) Setup ($)
Bot Concierge Service ($)
Playbook Execution Service ($)
Enterprise
Take your engagement to the next level
Contact Us
Best fit for global organizations
(Plus platform fee)
See Features v
Bots to Optimize the Customer Experience
Answer Bot ($)
Guide Bot ($)
Guide Bot Templates ($)
Chatbot API ($)
COVID-19 Coronavirus Symptom Checker Bot ($)
Integrate with CRMs and Help Desks
SnapEngage Integration API
Zendesk
Help Scout
JIRA
Salesforce Desk
HubSpot
Salesforce
MS Dynamics Cloud
SAP C4C
Integration Custom Data Mapping
Manage Conversations from Multiple Channels
Facebook Messenger
Tweet-to-Chat
WeChat
SMS-to-Chat (1 Number Included)
HIPAA-Compliant SMS Messaging ($)
Comply with Your Security Requirements
ADA Accessibility (WCAG 2.1 Level AA)
SOC 2 Certification
End-to-End Encryption (SSL)
Data At Rest Encryption
GDPR-Compliant Chat
Secure Data Transfer
Single Sign-On (SSO)
Additional Security Settings
Stay HIPAA-Compliant
HIPAA-Compliant Chat ($)
HIPAA-Compliant SMS Messaging ($)
Third-Party Certification (inc. with HIPAA Compliance)
Security Audit Logs (inc. with HIPAA Compliance)
Maximize Sales and Support Teams
3 Admin Licenses Included
1 Included Widget Per Agent
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Routing By Tag
Agent Status API
Agent Sub-Status
Optimize Your Engagement
Real-Time Auto-Translation
Call Me (Click-to-Call)
Remove SnapEngage Branding
Match Your Brand
Canned Responses
Pre-Chat and Offline Forms
Guided Browsing
File Exchange
Chat Transfers
Team Chat
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
Request Email Transcript
Award-Winning Standard and Priority Customer Support
24/7 Support Portal Access
Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
24/7 Emergency Phone Case Submission Access ($)
Priority Case Routing ($)
Service SLA Credit Options ($)
Achieve Success with Onboarding and Professional Services
Group Virtual Training
Implementation Specialist
Private Admin and Agent Training ($)
Integration Guidance ($)
Proactive Chat Setup ($)
Design Studio Theme(s) Setup ($)
Bot Concierge Service ($)
Playbook Execution Service ($)
Built for every stage of the customer journey
Learn why we’re one of the most robust, secure, and scalable live chat solutions on the market
Essentials
$16
Professional
$26
Enterprise
Contact Us
Bots to Optimize the Customer Experience
Answer Bot
Guide Bot
Guide Bot Templates
Guide Bot Custom Surveys
Guide Bot Information Collection
Chatbot API
COVID-19 Coronavirus Symptom Checker Bot
Integrate with CRMs and Help Desks
SnapEngage Integration API
Zendesk
Help Scout
JIRA
Salesforce Desk
HubSpot
Salesforce
MS Dynamics Cloud
Integration Custom Data Mapping
SAP C4C
Manage Conversations from Multiple Channels
Mobile SDK
Facebook Messenger
Tweet-to-Chat
WeChat
SMS-to-Chat
HIPAA-Compliant SMS Messaging
Comply with Your Security Requirements
ADA Accessibility (WCAG 2.1 Level AA)
SOC 2 Certification
End-to-End Encryption (SSL)
Data At Rest Encryption
GDPR-Compliant Chat
Secure Data Transfer
Single Sign-On (SSO)
Visitor Identity Verification (VIV)
Additional Security Settings
Stay HIPAA-Compliant
HIPAA-Compliant Chat
HIPAA-Compliant SMS Messaging
Third-Party Certification
Included with HIPAA Option
Included with HIPAA Option
Included with HIPAA Option
Security Audit Logs
Included with HIPAA Option
Included with HIPAA Option
Included with HIPAA Option
Maximize Sales and Support Teams
Admin License(s) Included
1
1
2
Widgets (Sub-Accounts) Included
1
2
4
Hours of Operation
Priority Tiers
Team Capacity Reporting
Labels
Routing By Tag
Agent Status API
Agent Sub-Status
Optimize Your Engagement
Remove SnapEngage Branding
Match Your Brand
Canned Responses
Pre-Chat and Offline Forms
Guided Browsing
File Exchange
Chat Transfers
Team Chat
Proactive Chat
Post-Chat Surveys
Unlimited Conversations
Request Email Transcript
Call Me (Click-to-Call)
Real-Time Auto-Translation
Award-Winning Standard and Priority Customer Support
24/7 Support Portal Access
Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
24/7 Emergency Phone Case Submission Access
Priority Case Routing
Service SLA Credit Options
Achieve Success with Onboarding and Professional Services
Group Virtual Training
Implementation Specialist
Private Admin and Agent Training
Integration Guidance
Proactive Chat Setup
Design Studio Theme(s) Setup
Bot Concierge Service
Playbook Execution Service
Not sure which solution will benefit you the most?
Let us help!
Chat delivers the fastest ROI across the customer journey
1
Acquisition
+46%
SnapEngage drove a 46% chat to opportunity conversion rate for AT&T Cybersecurity, and an +80% leads growth quarter over quarter.
Source: AT&T Cybersecurity - SnapEngage Client
2
Adoption
44%
44% of consumers believe that having questions answered by a live person during or immediately after a purchase is one of the most important features a website can offer.
Source: Forbes
3
Expansion
3.5X
A major airline uses live chat to cross-sell and upsell returning customers and convert them 3.5X more frequently than customers who don't use live chat.
Source: SnapEngage
4
Retention
+23%
After implementing SnapEngage, Hootsuite increased customer satisfaction (CSAT) by 23%.
Source: Hootsuite - SnapEngage Client