Privacy Policy

This Privacy Policy describes how TeamSupport LLC and our subsidiaries and affiliates, including SnapEngage, LLC (collectively, “we,” “us: or “our”), collect, use, and share your Personal Data (as defined below) in connection with the https://www.teamsupport.com/ website and any other digital properties that link to this Privacy Policy (collectively, the “Site”), and our marketing emails and other electronic communications, and any related services, sales, or marketing (together with the Site, the “Services”), and the rights and choices available to individuals with respect to their Personal Data.

We reserve the right, at any time, to modify this Privacy Policy. We will note the date of the latest version of our Privacy Policy at the top of this Privacy Policy. Your continued use of the Services following posting of the changes is deemed to be your acceptance of those changes, so please check the Privacy Policy periodically for updates.

Scope of Privacy Policy

 

Information We Collect About You and How We Collect It

How We Use Your Information

How we Disclose or Share Your Information

Third Party Websites and Services

Data Security: How We Protect Data We Hold

International Transfer of Personal Data

Legal Basis for Processing Personal Data (EEA, UK, and Switzerland Only)

Retention of Personal Data

EU-U.S. Data Privacy Framework
Choices for Your Personal Data
EEA Specific Rights

Notice to California Residents
Notice to Nevada Residents
Contact Us

 

  1. Scope of Privacy Policy

This Privacy Policy details our commitment to protecting the privacy of individuals who visit our Site or interact with our Services (“Visitors”). This Privacy Policy applies to information that is automatically collected via the Site or other Services or that is affirmatively provided to us by Visitors.

This Privacy Policy does not apply to:

  • Customers. Entities and individuals to whom we have granted a license to use certain software under an agreement (“Customers”) are not covered by this Privacy Policy, but rather by such agreement.
  • Mobile Application Users. Our mobile application can only be accessed by our Customers and is excluded from this Privacy Policy.
  • End-Users. Unless they are also a Visitor, individuals and entities who are users of our Customers’ services (“End-Users”) are not covered under this Privacy Policy. Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of Personal Data from End-Users. If you are an End-User, then you will be directed to contact our Customer for assistance with any requests or questions relating to your Personal Data. We collect information under the direction of our Customers and have no direct relationship with End-Users whose Personal Data we process in connection with our Customer’s use of our Services. If you are an End-User and would either like to amend your contact information or no longer wish to be contacted by one of our Customers that use our Services, please contact the Customer that you interact with directly. If your Personal Data is processed within Customer Data, we will process the Personal Data for as long as we are instructed to do so by the Customer that is the data controller of the Personal Data.
  • Third Parties. The Service may contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third party websites or online services, and we are not responsible for the privacy policies or other practices employed by websites linked to, or from, our Site or other Services nor the information or content contained therein, and we encourage you to read the privacy statements of any linked third party.
  1. Information We Collect About You and How We Collect It

We gather a variety of information about our Visitors, including information by which you may be personally identified, such as name, postal address, e-mail address, IP address, telephone number, or any other identifier by which you may be contacted online or offline (“Personal Data”).

We collect this information directly from you when you provide it to us; automatically as you navigate through the Site; interact with our Services; or from third parties, for example, our advertising and business partners.

Information That You Provide to Us

When you sign up to use the Services or when you request certain materials, you may be required to provide Personal Data. During these processes we may ask you to provide your (i) contact information such as name, e-mail address, job title, phone number, mailing address, and your company name and website name; and (ii) name and email address when you provide feedback from within the Services or subscribe to our newsletter.

Through your use of the Services, we may also obtain Personal Data from records and copies of your correspondence, including email addresses and the content of your emails, chats, inquiry submissions, and request tickets, if you contact us or respond to surveys that we might ask you to complete for research purposes.

If you apply for a job from our website, we will collect additional Personal Data such as your: (i) work history and other employment-related information; (ii) educational history and records; (iii) references; (iv) emergency contact information; (v) demographic information, including your age, date of birth, and gender; and (vi) your photograph.

Generally, we do not need you to provide any sensitive personal information or special categories of data when you use our Services. However, certain of our Services, such as our online job application, may request certain sensitive personal information or special categories of data or we may infer such personal information or categories of data, such as your: (i) race, ethnicity, or nationality; (ii) union membership; and (iii) criminal history.

We may create or host a public discussion forum or blog either through our Site or Services (e.g., social media accounts). Such discussion forum or blog would be for the general public, and all information submitted through the same should be public, not confidential and appropriate for public discourse. We do not assume responsibility for any information you may choose to post in such discussion forum or blog, but we reserve the right to remove posts which are threatening, inappropriate, in violation of law, or otherwise harmful to others. If you make a post, all of the information that you post will be available to all visitors to our Site. If you post your own content on our Site, your posting may become public and we cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your personal privacy rights.

Information Automatically Collected Through Your Use of the Services

As you navigate through and interact with our Site and other Services, we may use automatic data collection technologies to collect certain information about your device and online activities. Device data includes computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, the website you visited before browsing to our website, and general location information such as city, state or geographic area. [NOTE: we are aware that some data protection laws consider an IP address to be Personal Data and we will protect it as such to comply with such laws.] Online activity data includes login frequency, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access. This data helps us to improve our Site and other Services and allows us to deliver a better and more personalized service, including enabling us to estimate our audience size and usage patterns, to store information about your preferences, and to recognize you when you return to our Site.

The technologies we use for this automatic data collection may include:

– Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. We and our partners may use cookies and similar technologies on the Site to personalize and optimize your browsing experience by: providing you tailored content, enabling social media features, safeguarding against spam and malware, analyzing trends, traffic, and user behavior, administering the website, gathering demographic information about our user base as a whole, tracking web and advertising analytics throughout the Site, remembering preferences and voluntarily-submitted information (e.g. name, email), performing location-related functionalities and analytics, participating in market research (e.g., website ratings), and educating ourselves about how the Site can continue to be improved. Cookies fall into the subcategories below:

  • Essential Cookies. Certain cookies are used for specific purposes that are essential to your secure use and navigation of the Site. Without them, we may not be able to provide core Site functions and features to you, and the Site would not operate as well as you or we would like. These cookies collect and use information such as your server preferences, single-session data and corresponding identifier, web beacons and log files, and other credential-related information. Essential cookies also help inform us whether you require, or have already been served, an affirmative consent request in connection with our data policies. Essential cookies also include analytics cookies, which provide us data that allows us to better understand its users and improve the Site based on what we have learned from that data.
  • Preference Cookies. Other cookies are used to collect and process information about your preferences and similar choices in connection with the Site in order to optimize your browsing experience. Preference cookies include social media cookies, which collect information about your social media usage and other data you may have provided in connection with such usage (if you access the Site through a social media website or mobile application, you may have social media cookies). If you wish to modify or change your social media cookies, please visit the appropriate social media website and review the settings related to your applicable social media account(s).
  • Advertising Cookies. To help support the Site and further tailor your experience, we and certain of our third party providers may also use cookies on the Site to personalize the content you may be shown. Some advertisements may use advertising cookies to provide targeted advertisements that may be more consistent with your interests than non-targeted advertisements. We do not provide Personal Data to third parties except in connection with the Site, our Services, or as required by law.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.

Browser Settings and Managing Cookies. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact the functionality of the Site and your experience accessing our Services. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through websites like www.allaboutcookies.org. You may also opt out of non-essential cookies on our Site.

– Flash Cookies. or locally-stored objects, which are used on websites for purposes similar to cookies but allow storage of a larger amount of data.

– Log Files and Web Beacons. Pages of the Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Occasionally, we collect the Personal Data gathered in our log files to improve our Services.

– Encrypted Third Party System Credentials. We may store encrypted third party system credentials or API tokens so that you may be able to receive offline requests and chat transcripts by email or directly in your preferred compatible Help Desk, CRM, or Bug Tracker.     

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

  1. How We Use Your Information

The collection of your Personal Data will be limited to that which is needed for the purposes identified in this Privacy Policy. Unless you consent or we are required by law, we will only use the Personal Data for the purposes for which it was collected. If we will be processing your Personal Data for another purpose later on, we will seek your further legal permission or consent; except where the other purpose is compatible with the original purpose. We will keep your Personal Data only as long as required to serve those purposes. We will also retain and use your Personal Data for as long as necessary to comply with our legal obligations, exercise our legal rights, and resolve disputes.

We use information about you, including Personal Data, for a variety of purposes, including:

  • Direct Communications. From time to time we may provide you with information, products, or services that you request from us, or to respond to your comments, questions, and requests.;
  • Services. We may use your information, including Personal Data, to enable you to use our Services, to provide you with our customer service and support, to send you administrative messages about the Services, and to provide you with notices about your account, including expiration and renewal notices; and to allow you to participate in interactive features on the Services. This may include our communications required to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, or to notify you about changes to our Services or any products or services we offer or provide through it.
  • Service Providers. We may occasionally contract with third-party service providers (“Service Providers”) to provide certain services on our behalf, such as processing payments, conducting our marketing or newsletter distribution, data host providers and/or to analyze our Site or Services. Such Service Providers are subject to contracts requiring them to maintain the confidentiality of your Personal Data and to use your information solely as necessary to provide the services on our behalf. Our internal use of your information, including through our Service Providers includes:
    • To monitor and analyze trends, usage, and activities in connection with the Services;
    • To investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;
    • To comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
    • To maintain the safety, security, and integrity of our Platform, products and services, business, databases, and other technology assets;
    • To protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
    • To audit our internal processes for compliance with legal and contractual requirements and internal policies; and
    • To share testimonials or reviews that you may have posted to the Site, other Services, or our social media pages.

We will not use your Personal Data without a lawful basis to do so. In general, we use your Personal Data to provide our Site and Services based on one of the following legal bases:

  • Consent: For any purpose for which you have provided your consent.
  • Legitimate Interest: For any purpose reasonably necessary to achieve our business interests in providing the Site and Services.
  • Contract: As permitted by a contract or legal terms we have with you to fulfill our contractual obligations.
  • Legal Obligations: We may use or disclose where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, a court order, or legal process (such as a response to a subpoena, including as required to meet national security or law enforcement requirements).
  • Vital Interests: We may use or disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

We may also use your information to contact you about our own and third-party goods and services that may be of interest to you. If you do not want us to use your information in this way, please see the Choices for Your Personal Data section.

We use personal data for research and development purposes, including to understand and analyze the usage trends and preferences of our users, to make our Services and other offerings better, and to develop new features, services, products, and functionality. As part of these activities, we may create aggregated, de-identified, or other anonymous data from Personal Data we collect. We make Personal Data into anonymous data by removing information that makes the data personally identifiable to you. We may use aggregated and de-identified data about you and other and information that does not identify any individual, without restriction.

  1. How we Disclose or Share Your Information

We may disclose Personal Data that we collect or you provide:

  • To our parent organizations, subsidiaries, and other affiliates.
  • To contractors, Service Providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us is among the assets transferred. Any successor in interest to this Privacy Policy will be bound to the Privacy Policy at the time of transfer.
  • To professional advisors such as our lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
  • To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep Personal Data confidential and use it only for the purposes for which we disclose it to them.
  • To the business with whom you are affiliated, if you correspond with us on behalf of or in affiliation with one of our business customers.

We may also disclose your Personal Data:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms and other agreements, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our company and affiliates, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. These disclosures are subject to the legal bases described in Section 3.

5.Third-Party Websites and Services

Some content or applications on the Site are served or monitored by third-parties, including Service Providers we use to support our business. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you and your use of the Site. They may collect information, including Personal Data, about your online activities over time and across different websites and other online services. We do not control these third parties’ tracking technologies or how they may be used. You should review the privacy policies of any third parties before you provide any personal information or complete any transaction with such parties. Please contact each third-party provider directly if you have any questions about their privacy policies or the information they require for you to complete any transaction. For information about how you can opt out of certain third-party cookies and tracking please see Section 2.

The Services may contain links to our accounts on Facebook, Twitter, Linkedln or other similar social network. Clicking on any such links means that the respective social network will receive information on from which website you accessed the platform and may collect other Personal Data. It is also possible, if you are currently logged in as a user to the social network in question, that the social network will link this information to your account with the social network.

We use Google Analytics to help us understand user activity and patterns on the Site. You can learn more about Google Analytics cookies by clicking here and about how Google protects your data by clicking here. You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing a browser plugin available here.

We participate in behavioral-based advertising. This means that a third party may use technology (e.g., a cookie) to collect information about your use of our Services so that we can provide advertising about products and services tailored to your interest. That advertising may appear either on our Services, or on other websites. If you wish to limit third parties’ collection of information about your use of our Services, some of these third parties permit you to opt-out of such advertising through the Digital Advertising Alliance or Network Advertising Initiative in the U.S., the Digital Advertising Alliance of Canada in Canada, or the European Digital Advertising Alliance in Europe. Others of these third parties offer their own opt-out option, which you may exercise at your discretion.

We may need to collect Personal Data to provide certain of the Services. If you do not provide the information requested, we may not be able to provide those services.

  • Data Security: How We Protect Data We Hold

We have implemented reasonable and appropriate technical and organizational measures designed to secure your Personal Data. We follow certain generally accepted standards designed to help protect the Personal Data submitted to us, both during the transmission and once we receive it. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL or TLS technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we try to do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Services. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

The safety and security of your information may also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We are not responsible for circumvention of any privacy settings or security measures contained on our Site through your user credentials such as your password.

  • International Transfer of Personal Data

We are based in the United States of America, and we have service providers in the United States and potentially other countries. We store Personal Data about Visitors within the United States, the EEA, and in other countries and territories in which we, or our contractors, operate. To provide you with the Services, we may transfer such Personal Data from one country to another. If you are using the Services from the European Economic Area (“EEA”) or other foreign regions, please note that you are agreeing to the transfer of your Personal Data to the United States and other jurisdictions in which we and our applicable affiliates and third-party service providers operate. Such countries may have laws which are different, and potentially not as protective, as the laws of your own country. Whenever we share Personal Data originating in the EEA, United Kingdom (“UK”), or Switzerland, we will rely on lawful measures to transfer that data; see Section 9 below. By providing your Personal Data, where applicable law permits, you hereby specifically and expressly consent to the transfer and processing of your Personal Data in accordance with this Privacy Policy and our compliance with applicable law.

  • Retention of Personal Data

We will retain your Personal Data for the periods indicated below.

  • For so long as needed to provide you with the Services or to fulfill our obligations to you.
  • As necessary to comply with our legal obligations, resolve disputes, and enforce our contractual and other legal rights.
  • For so long as is necessary for the purposes for which we collected the Personal Data.

When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize such information, or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and mark it to not be used for any further processing until deletion is possible.

  • Legal Basis for Processing Personal Data (EEA, UK, and Switzerland Only)

With respect to Personal Data collected from individuals from the EEA, UK, or Switzerland, our legal basis for collecting and using the Personal Data will depend on the Personal Data concerned and the specific context in which we collect it. We will normally collect Personal Data only where: (i) we have specific consent to do so, (ii) where we need the Personal Data to fulfill our obligations to a Visitor, or (iii) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). We will comply with our obligations under the GDPR and we are self-certified under the Data Privacy Framework; see Section 10 below.

  • EU-U.S. Data Privacy Framework

We adhere to the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), (collectively, the “DPF Program”) concerning the transfer of Personal Data from the EEA, UK, and Switzerland to the United States. Accordingly, we follow the EU-U.S. Data Privacy Framework Principles published by the U.S. Department of Commerce (“DPF Principles”) with respect to all such data. You may check our self-certification status on the Data Privacy Framework’s website at: https://www.dataprivacyframework.gov/list. In compliance with the DPF Principles, we commit to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact [email protected], or by mail at: TeamSupport LLC or SnapEngage LLC, ATTN: Data Privacy, 5005 Lyndon B Johnson Freeway, Ste 850, Dallas, TX 75243.

TeamSupport LLC and our affiliate SnapEngage LLC have further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/program-articles/My-Rights-under-the-Data-Privacy-Framework-(DPF)-Program. 

The type of Personal Data we collect is as specified in this Privacy Policy. Your rights with regards to Personal Data is as specified in Section 11.  We have also specified the purpose for which we collect and use Personal Data as specified in this Privacy Policy and in Sections 3 and 4 above.  If you have any questions about your rights, please feel free to contact us as specified in Section 13.

We comply with the DPF Principles for all onward transfers of Personal Data from the EEA, UK, and Switzerland, including the onward transfer liability provisions. We specify in contracts with service providers that handle Personal Data collected by us that such Personal Data may only be processed for limited and specified purposes consistent with the purposes laid out in this Privacy Policy. Those third parties agree to provide the same level of protection as the DPF Principles. In certain situations, if a third party that receives Personal Data from us takes an action that is contrary to the DPF Principles, we will be liable for those actions unless we can prove that we are not responsible for causing such liability. If we received your information pursuant to the DPF Program, you have the right to access your Personal Data and opt-out of (i) disclosures of your Personal Data to third parties not identified at the time of collection or subsequently authorized and (ii) uses of your Personal Data for purposes materially different from those disclosed at the time of collection or subsequently authorized. If there is any conflict between the terms in this Privacy Policy and the DPF Principles, the DPF Principles shall govern.

Compliance with the DPF Principles may be limited, however, in certain cases, to the extent necessary, to meet national security, public interest, or law enforcement requirements. To learn more about the DPF Program, and to view our certifications, please visit https://www.dataprivacyfrarnework.gov/. A violation of our commitment to the DPF Program may be investigated by the Federal Trade Commission. With respect to Personal Data received or transferred pursuant to the DPF Program, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. 

  • Choices for Your Personal Data

Depending on where you reside, you may have certain individual rights regarding your Personal Data. We will comply with your requests for the following rights where required by applicable law and even if not required where we elect to do so.

  • Disclose: You may send us an email to request access to, correction of or deletion any Personal Data that you have provided to us. We may not accommodate a request to change Personal Data if we believe the change would violate any law or legal requirement or cause the Personal Data to be incorrect.
  • Limit: You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us. You may still receive legal and other required notices. We may offer communications via text messages sent by us or any of our service providers, such as for any customer service or marketing purpose. To stop receiving text messages from us, reply STOP to any text message you receive from us. Note that we may send you a message to confirm receipt of your STOP request. If you choose to connect to the Services through your account on Google or another third-party platform, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.

 

  • Correct: You may request that we correct any inaccurate Personal Data that we have about you.
  • Delete: You may request that we delete any Personal Data that you have provided or we have collected about you.
  • Restrict: You may ask that we restrict the use and disclosure of your sensitive Personal Data.

If you would like to request one of these rights, you may contact us as specified in Section 13 below. We will not discriminate against you if you elect to exercise any of your legal rights. Once we have received a request, we will confirm receipt of the request, confirm that you have the right to make the request (or in the case of a another person requesting on your behalf that they have the right to make the request), and respond to your request with a notice either that we have complied or that we are unable to comply and the reason for our election. We cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you. We will only use Personal Data provided in the request to verify the requestor’s identity or authority to make it. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Only you, or someone legally authorized to act on your behalf, may make a request related to your Personal Data.

  • Additional Specific Laws

GDPR for EEA and UK Specific Rights

If you are an individual resident in EEA or the UK, you have the following data protection rights regarding Personal Data:

  • Access. Provide you with information about our processing of your Personal Data and give you access to your Personal Data.
  • Transfer. Transfer a machine-readable copy of your Personal Data to you or a third party of your choice.
  • Correct. Update or correct inaccuracies in your Personal Data.
  • Restrict. Restrict the processing of your Personal Data.
  • Object. Object to our reliance on our lawful basis as the basis of our processing of your Personal Data that impacts your rights.
  • Delete. Delete your Personal Data.

TeamSupport LLC is the data controller of the Personal Data covered by this Privacy Policy. If you would like to exercise any of the above rights, please make your request to our support team or contact our data protection officer by email at: [email protected], or by mail at: TeamSupport LLC or SnapEngage LLC, ATTN: Data Privacy, 5005 Lyndon B Johnson Freeway, Ste 850, Dallas, TX 75243.

When we receive your request, we may ask you to verify your identity before we can act on your request. We will comply with the timing requirements of GDPR in responding (i.e., generally within one month to respond or at least inform you if we may require a longer period (of up to two additional months) if your request is more complicated). We may withhold information where we are required by law to do so or if the search for the requested data would require disproportionate effort or have a disproportionate effect to, for example, the cost of providing such data, the time it would take to retrieve the data, or how difficult it may be to obtain such data.

If you would like to submit a complaint about our use of your Personal Data or our response to your request(s) regarding your Personal Data, you may contact us or submit a complaint to the data protection authority in your jurisdiction. See Section 10 for the links to make such a complaint.

Notice to California Residents

Under California Civil Code sections 1798.83-1798.84, California residents who have an established business relationship with us are entitled to ask us once a year for information regarding the personal data we have shared, if any, with third parties for their direct marketing purposes. If you are a California resident and would like to submit such a request, please submit your request in writing to the address listed in the Contact Us section and include the words “Shine the Light” in your correspondence. The request must include your name, street address, city, state, and ZIP code and an attestation that you are a California resident. We are not responsible for requests that are not labeled or sent properly, or that do not have complete information.

Notice to Nevada Residents

Nevada Revised Statutes Chapter 603A allows Nevada residents to opt-out of the “sale” of certain types of personal data. Subject to several exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal data for monetary consideration to another person. If you are a Nevada resident who wishes to exercise your “sale” opt-out rights, you may submit a request to us using the contact information listed below.

Notice to Residents of US States with Data Protection Laws

As of 2024 or by January 2025, the states which have enacted data protection laws, similar to the California Consumer Privacy Act (CCPA) as amended by the Consumer Privacy Act Regulations (CPRA) include: California (as of January 1, 2023), Colorado (as of July 1, 2023), Connecticut (as of July 1, 2023), Delaware (as of January 1, 2025), Florida (as of July 1, 2024), Indiana (as of January 1, 2026), Iowa (as of January 1, 2025), Kentucky  (as of January 1, 2026), Maryland (as of October 1, 2025), Minnesota (as of July 31, 2025), Montana (as of October 1, 2024), New Hampshire (as of January 1, 2025), Nebraska (as of January 1, 2025), New Jersey (as of January 15, 2025), Oregon (as of July 1, 2024), Rhode Island (as of January 1, 2026), Tennessee (as of July 1, 2025), Texas (as of July 1, 2024), Utah (as of December 31, 2023), and Virginia (as of January 1, 2023). Some or part of the rights specified in Section 11 may apply to you under these various state laws (for example, we will acknowledge your request and respond to your request (upon verification) in accordance with the response time required by applicable law, under CCPA this would include acknowledging within 10 days and responding within 45 days if verified).

  • Contact Us

If you have any questions about this Privacy Policy, please contact:

For US Citizens: [email protected] 

For EEA, UK, or Swiss Citizens: [email protected] 

OR

TeamSupport LLC or SnapEngage LLC

ATTN: Data Privacy

5005 Lyndon B Johnson Freeway, Ste 850

Dallas, TX 75243