Privacy Policy

This Privacy Policy describes how TeamSupport LLC and our subsidiaries and affiliates, including SnapEngage, LLC (collectively, “we,” “us,” or “our”), collect, use, and share your Personal Data in connection with the https://www.teamsupport.com/ website and any other digital properties that link to this Privacy Policy (collectively, the “Site”), and our marketing emails and other electronic communications, and any related services, sales, or marketing (together with the Site, the “Services”), and the rights and choices available to individuals with respect to their information. 

We reserve the right, at any time, to modify this Privacy Policy. We will note the date of the latest version of our Privacy Policy at the top of this Privacy Policy. Your continued use of the Services following posting of the changes is deemed to be your acceptance of those changes, so please check the Privacy Policy periodically for updates.

  1. Scope of Privacy Policy
  2. Information We Collect About You and How We Collect It
  3. How We Use Your Information
  4. How we Disclose or Share Your Information
  5. Third Party Websites and Services
  6. Data Security: How We Protect Data We Hold
  7. International Transfer of Personal Data
  8. Legal Basis for Processing Personal Data (EEA, UK, and Switzerland Only)
  9. Retention of Personal Data
  10. EU-U.S. Privacy Shield
  11. Choices for Your Personal Data
  12. EEA Specific Rights
  13. Notice to California Residents
  14. Notice to Nevada Residents
  15. Contact Us

 

  1. Scope of Privacy Policy

This Privacy Policy details our commitment to protecting the privacy of individuals who visit our Site or interact with our Services (“Visitors”). This Privacy Policy applies to information that is automatically collected via the Site or other Services or that is affirmatively provided to us by Visitors.

This Privacy Policy does not apply to:

  1. Customers. Entities and individuals to whom we have granted a license to use certain software under an agreement (“Customers”) are not covered by this Privacy Policy, but rather by such agreement.
  2. Mobile Application Users. Our mobile application can only be accessed by our Customers and is excluded from this Privacy Policy.
  3. End-Users. Unless they are also a Visitor, individuals and entities who are users of our Customers’ services (“End-Users”) are not covered under this Privacy Policy. Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of Personal Data from End-Users. If you are an End-User, then you will be directed to contact our Customer for assistance with any requests or questions relating to your Personal Data. We collect information under the direction of our Customers and have no direct relationship with End-Users whose Personal Data we process in connection with our Customer’s use of our Services. If you are an End-User and would either like to amend your contact information or no longer wish to be contacted by one of our Customers that use our Services, please contact the Customer that you interact with directly. If your Personal Data is processed within Customer Data, we will process the Personal Data for as long as we are instructed to do so by the Customer that is the data controller of the Personal Data.
  4. Third Parties. The Service may contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third party websites or online services, and we are not responsible for the privacy policies or other practices employed by websites linked to, or from, our Site or other Services nor the information or content contained therein, and we encourage you to read the privacy statements of any linked third party.
  5. Information We Collect About You and How We Collect It

We gather a variety of information about our Visitors, including information by which you may be personally identified, such as name, postal address, e-mail address, IP address, telephone number, or any other identifier by which you may be contacted online or offline (“Personal Data”).

We collect this information directly from you when you provide it to us; automatically as you navigate through the Site; interact with our Services; or from third parties, for example, our advertising and business partners.

Information That You Provide to Us

When you sign up to use the Services or when you request certain materials, you may be required to provide Personal Data. During these processes we may ask you to provide your (i) contact information such as name, e-mail address, mailing address, and your company name and website name and (ii) name and e-mail address when you provide feedback from within the Services or subscribe to our newsletter.

Through your use of the Services, we may also obtain Personal Data from records and copies of your correspondence, including email addresses and the content or your emails, chats, inquiry submissions, and request tickets, if you contact us or respond to surveys that we might ask you to complete for research purposes.

If you apply for a job from our website, we will collect additional Personal Data such as your: (i) work history and other employment-related information; (ii) educational history and records; (iii) references; (iv) emergency contact information; (v) demographic information, including your age, date of birth, and gender; and (vi) your photograph.

Generally, we do not need you to provide any sensitive personal information or special categories of data when you use our Services. However, certain of our Services, such as our online job application, may request certain sensitive personal information or special categories of data or we may infer such personal information or categories of data, such as your: (i) race, ethnicity, or nationality; (ii) union membership; and (iii) criminal history.

Information Automatically Collected Through Your Use of the Services

As you navigate through and interact with our Site and other Services, we may use automatic data collection technologies to collect certain information about your device and online activities. Device data includes computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, the website you visited before browsing to our website, and general location information such as city, state or geographic area. Online activity data includes login frequency, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access. This data helps us to improve our Site and other Services and allows us to deliver a better and more personalized service, including enabling us to estimate our audience size and usage patterns, to store information about your preferences, and to recognize you when you return to our Site.

The technologies we use for this automatic data collection may include:

  1. Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.
  2. Flash Cookies. or locally-stored objects, which are used on websites for purposes similar to cookies but allow storage of a larger amount of data.
  3. Log Files and Web Beacons. Pages of the Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Occasionally, we collect the Personal Data gathered in our log files to improve our Services.
  4. Encrypted Third Party System Credentials. We may store encrypted third party system credentials or API tokens so that you may be able to receive offline requests and chat transcripts by email or directly in your preferred compatible Help Desk, CRM, or Bug Tracker.

How We Use Your Information

The collection of your Personal Data will be limited to that which is needed for the purposes identified in this Privacy Policy. Unless you consent or we are required by law, we will only use the Personal Data for the purposes for which it was collected. If we will be processing your Personal Data for another purpose later on, we will seek your further legal permission or consent; except where the other purpose is compatible with the original purpose. We will keep your Personal Data only as long as required to serve those purposes. We will also retain and use your Personal Data for as long as necessary to comply with our legal obligations, exercise our legal rights, and resolve disputes.

We use information about you, including Personal Data, for a variety of purposes, including:

  1. To enable you to use our Services;
  2. To provide you with information, products, or services that you request from us;
  3. To respond to your comments, questions, and requests;
  4. To provide customer service and support;
  5. To send you administrative messages about the Services;
  6. To provide you with notices about your account, including expiration and renewal notices;
  7. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  8. To notify you about changes to our Services or any products or services we offer or provide through it.
  9. To allow you to participate in interactive features on the Services;
  10. To monitor and analyze trends, usage, and activities in connection with the Services;
  11. To investigate and prevent fraudulent transactions, unauthorized access to the  Services, and other illegal activities;
  12. To comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
  13. To maintain the safety, security, and integrity of our Platform, products and services, business, databases, and other technology assets;
  14. To protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
  15. To audit our internal processes for compliance with legal and contractual requirements and internal policies;
  16. To share testimonials or reviews that you may have posted to the Site, other Services, or our social media pages;
  17. In any other way we may describe when you provide the information; or
  18. For any other purpose with your consent.

We may also use your information to contact you about our own and third-party goods and services that may be of interest to you. If you do not want us to use your information in this way, please see the Choices for Your Personal Data section.

We use personal data for research and development purposes, including to understand and analyze the usage trends and preferences of our users, to make our Services and other offerings better, and to develop new features, services, products, and functionality. As part of these activities, we may create aggregated, de-identified, or other anonymous data from Personal Data we collect. We make Personal Data into anonymous data by removing information that makes the data personally identifiable to you. We may use aggregated and de-identified data about you and other and information that does not identify any individual, without restriction.

  1. How we Disclose or Share Your Information

We may disclose aggregated and de-identified information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Data that we collect or you provide:

  1. To our parent organizations, subsidiaries, and other affiliates.
  2. To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them, including payment processors, storage contractors, and analytics contractors.
  3. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us is among the assets transferred. Any successor in interest to this Privacy Policy will be bound to the Privacy Policy at the time of transfer.
  4. To professional advisors such as our lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
  5. To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep Personal Data confidential and use it only for the purposes for which we disclose it to them.
  6. To the business with whom you are affiliated, if you correspond with us on behalf of or in affiliation with one of our business customers.

We may also disclose your Personal Data:

  1. To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  2. To enforce or apply our Terms and other agreements, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

  1. Third-Party Websites and Services

Some content or applications on the Site are served or monitored by third-parties, including service providers we use to support our business. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you and your use of the Site. They may collect information, including Personal Data, about your online activities over time and across different websites and other online services. We do not control these third parties’ tracking technologies or how they may be used. For information about how you can opt out of certain third-party cookies and tracking please see the Choices for Your Personal Data section.

The Services may contain links to our accounts on Facebook, Twitter, LinkedIn or other similar social network. Clicking on any such links means that the respective social network will receive information on from which website you accessed the platform and may collect other Personal Data. It is also possible, if you are currently logged in as a user to the social network in question, that the social network will link this information to your account with the social network

  1. Data Security: How We Protect Data We Hold

We have implemented reasonable and appropriate technical and organizational measures designed to secure your Personal Data. We follow certain generally accepted standards designed to help protect the Personal Data submitted to us, both during the transmission and once we receive it. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL or TLS technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we try to do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Services. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

  1. International Transfer of Personal Data

We are based in the United States of America, and we have service providers in the United States and potentially other countries. We store Personal Data about Visitors within the United States, the EEA, and in other countries and territories in which we, or our contractors, operate. To provide you with the Services, we may transfer and access such Personal Data from around the world. If you are using the Services from the European Economic Area (“EEA”) or other foreign regions, please note that you are agreeing to the transfer of your Personal Data to the United States and other jurisdictions in which we and our applicable affiliates and third-party service providers operate. Such countries may have laws which are different, and potentially not as protective, as the laws of your own country. Whenever we share Personal Data originating in the EEA, United Kingdom (“UK”), or Switzerland, we will rely on lawful measures to transfer that data. By providing your Personal Data, where applicable law permits, you hereby specifically and expressly consent to the transfer and processing of your Personal Data in accordance with this Privacy Policy.

  1. Legal Basis for Processing Personal Data (EEA, UK, and Switzerland Only)

With respect to Personal Data collected from individuals from the EEA, UK, or Switzerland, our legal basis for collecting and using the Personal Data will depend on the Personal Data concerned and the specific context in which we collect it. We will normally collect Personal Data only where: (i) we have specific consent to do so, (ii) where we need the Personal Data to fulfill our obligations to a Visitor, or (iii) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms).

Privacy Policy table 2023

 

  1. Retention of Personal Data

 

We will retain your Personal Data for the periods indicated below.

  1. For so long as needed to provide you with the Services or to fulfill our obligations to you.
  2. As necessary to comply with our legal obligations, resolve disputes, and enforce our contractual and other legal rights.
  3. For so long as is necessary for the purposes for which we collected the Personal Data.

 

  1. EU-U.S. Privacy Shield

We adhere to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Framework concerning the transfer of Personal Data from the EEA, UK, and Switzerland to the United States. Accordingly, we follow the EU-U.S. Privacy Shield Principles published by the U.S. Department of Commerce (“Privacy Shield Principles”) with respect to all such data. We comply with the Privacy Shield Principles for all onward transfers of Personal Data from the EEA, UK, and Switzerland, including the onward transfer liability provisions. We specify in contracts with service providers that handle Personal Data collected by us that such Personal Data may only be processed for limited and specified purposes consistent with the purposes laid out in this Privacy Policy. Those third parties agree to provide the same level of protection as the Privacy Shield Principles. In certain situations, if a third party that receives Personal Data from us takes an action that is contrary to the Privacy Shield Principles, we will be liable for those actions unless we can prove that we are not responsible for causing such liability. If we received your information pursuant to the EU-U.S. Privacy Shield Framework or the Swiss-U.S. Framework, you have the right to access your Personal Data and opt-out of (i) disclosures of your Personal Data to third parties not identified at the time of collection or subsequently authorized and (ii) uses of your Personal Data for purposes materially different from those disclosed at the time of collection or subsequently authorized. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. Compliance with the Privacy Shield Principles may be limited, however, in certain cases, to the extent necessary, to meet national security, public interest, or law enforcement requirements. To learn more about the EU-U.S. and Swiss-U.S. Privacy Shield Framework, and to view our certifications, please visit https://www.privacyshield.gov. A violation of our commitment to the EU-U.S. and Swiss-U.S. Privacy Shield Framework may be investigated by the Federal Trade Commission. With respect to Personal Data received or transferred pursuant to the EU-U.S. and Swiss-U.S. Privacy Shield Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

In compliance with the EU-U.S. Privacy Shield Principles and Swiss-U.S. Privacy Shield Principles, we commit to resolve complaints about your privacy and our collection or use of your Personal Data. Individuals with inquiries or complaints regarding this Privacy Policy should first contact us via our data protection officer by email at: [email protected], or by mail at: TeamSupport LLC or SnapEngage LLC, ATTN: Data Privacy, 5005 Lyndon B Johnson Freeway, Ste 850, Dallas, TX 75243.

We further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints/ for more information and to file a complaint. This service is provided free of charge to you.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

11.Choices for Your Personal Data

You may send us an email to request access to, correction of or deletion any Personal Data that you have provided to us. We may not accommodate a request to change Personal Data if we believe the change would violate any law or legal requirement or cause the Personal Data to be incorrect.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us. You may still receive legal and other required notices.

We may offer communications via text messages sent by us or any of our service providers, such as for any customer service or marketing purpose. To stop receiving text messages from us, reply STOP to any text message you receive from us. Note that we may send you a message to confirm receipt of your STOP request.

If you choose to connect to the Services through your account on Google or another third-party platform, you may be able to use your settings in your account with that platform to limit the information we receive from it.  If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.

We do not currently respond to browser “Do Not Track” signals or other mechanisms.

Browser Settings and Managing Cookies. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact the functionality of the Site and your experience accessing our Services. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through websites like www.allaboutcookies.org. You may also opt out of non-essential cookies on our Site.

We use Google Analytics to help us understand user activity and patterns on the Site. You can learn more about Google Analytics cookies by clicking here and about how Google protects your data by clicking here. You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing a browser plugin available here.

We participate in behavioral-based advertising. This means that a third party may use technology (e.g., a cookie) to collect information about your use of our Services so that we can provide advertising about products and services tailored to your interest. That advertising may appear either on our Services, or on other websites. If you wish to limit third parties’ collection of information about your use of our Services, some of these third parties permit you to opt-out of such advertising through the Digital Advertising Alliance or Network Advertising Initiative in the U.S., the Digital Advertising Alliance of Canada in Canada, or the European Digital Advertising Alliance in Europe. Others of these third parties offer their own opt-out option, which you may exercise at your discretion.

We may need to collect Personal Data to provide certain of the Services. If you do not provide the information requested, we may not be able to provide those services.

  1. EEA and UK Specific Rights

If you are an individual resident in EEA or the UK, you have the following data protection rights regarding Personal Data:

  1. Access. Provide you with information about our processing of your Personal Data and give you access to your Personal Data.
  2. Transfer. Transfer a machine-readable copy of your Personal Data to you or a third party of your choice.
  3. Correct. Update or correct inaccuracies in your Personal Data.
  4. Restrict. Restrict the processing of your Personal Data.
  5. Object. Object to our reliance on our lawful basis as the basis of our processing of your Personal Data that impacts your rights.
  6. Delete. Delete your Personal Data.

 

TeamSupport LLC is the data controller of the Personal Data covered by this Privacy Policy. If you would like to exercise any of the above rights, please make your request to our support team or contact our data protection officer by email at: [email protected], or by mail at: TeamSupport LLC or SnapEngage LLC, ATTN: Data Privacy, 5005 Lyndon B Johnson Freeway, Ste 850, Dallas, TX 75243.

When we receive your request, we may ask you to verify your identity before we can act on your request. We may withhold information where we are required by law to do so or if the search for the requested data would require disproportionate effort or have a disproportionate effect to, for example, the cost of providing such data, the time it would take to retrieve the data, or how difficult it may be to obtain such data.

If you would like to submit a complaint about our use of your Personal Data or our response to your request(s) regarding your Personal Data, you may contact us or submit a complaint to the data protection authority in your jurisdiction. You can find your data protection regulator in the EEA here. In the UK, you can find your data protection regulator here.

  1. Notice to California Residents

Under California Civil Code sections 1798.83-1798.84, California residents who have an established business relationship with us are entitled to ask us once a year for information regarding the personal data we have shared, if any, with third parties for their direct marketing purposes. If you are a California resident and would like to submit such a request, please submit your request in writing to the address listed in the Contact Us section and include the words “Shine the Light” in your correspondence. The request must include your name, street address, city, state, and ZIP code and an attestation that you are a California resident. We are not responsible for requests that are not labeled or sent properly, or that do not have complete information.

  1.  Notice to Nevada Residents

Nevada Revised Statutes Chapter 603A allows Nevada residents to opt-out of the “sale” of certain types of personal data. Subject to several exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal data for monetary consideration to another person. If you are a Nevada resident who wishes to exercise your “sale” opt-out rights, you may submit a request to us using the contact information listed below.

  1. Contact Us 

If you have any questions about this Privacy Policy, please contact:

For US Citizens: [email protected]

For EEA, UK, or Swiss Citizens: [email protected]

OR

TeamSupport LLC or SnapEngage LLC

ATTN: Data Privacy

5005 Lyndon B Johnson Freeway, Ste 850

Dallas, TX 75243

Effective Date

This Privacy Policy was last updated on February 27, 2023.