- Information Collected.
- We also store encrypted 3rd party system credentials or API token so that you can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.
- Aggregate usage data. SnapEngage may collect data on all users, including data about their usage of the site and its various features, but it is anonymous except as described below under the IP Addresses section. We use this information to improve and enhance the Website.
- Display Name (Alias). Your display name (not your email address) is displayed to widget users for real time chat or the purpose of notifying them of their support request.
- Storage and Disclosure of Your Activity. By using the Website, you understand that your support requests and other activity are saved on our servers as a matter of operation. To the extent that your activity includes personally identifiable information, such information may be saved on our server(s) and may be disclosed to other users of the Website as determined by access permissions. SnapEngage may disclose logs in legal proceedings in the same manner as other personally identifiable information as described in Section 4.
- IP Addresses. SnapEngage collects logs of IP addresses of visitors to the Website for administrative and analytical purposes. SnapEngage does not, as matter of routine, collect any personally identifiable information through its collection of IP address. However, in cases of suspected abuse or service problems, SnapEngage may use an IP address in conjunction with other personally identifiable information to enforce our Terms of Service and/or to protect or troubleshoot the Website, its users or others who may be affected.The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. Please contact us if you have any questions about security on our Web site.
- Sharing of Information. SnapEngage will share your personal information with third parties only in the ways that are described in this privacy statement. We may share personally identifiable information with third parties in the following cases:
- to companies that provide services to help us with our business activities such as our payment processor. These companies are authorized to use your personal information only as necessary to provide these services to us.
- in cases of abusive behavior or suspected violations of the Terms Of Service of either the Website, we may share personal information, including IP address, with that service in order to investigate the violation and to take appropriate action;
- to respond to subpoenas, court orders, or legal process, to prevent fraud or imminent harm, or to establish or exercise our legal rights or defend against legal claims; and/or
- in the event that SnapEngage is acquired by or merged with another company, SnapEngage will transfer information about you to that other company.
- Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. To delete personal information from a previous chat, you must go to the website which it originated from and request for your information to be deleted from that site.With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us.
SnapEngage complies with the U.S.–E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. SnapEngage has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SnapEngage’s certification, please visit http://www.export.gov/safeharbor/
Updated as of: January 19, 2013