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Messaging and Live Chat Release Notes: January 2023
Product enhancements • Upcoming Channels: Continued to make final stage progress on upcoming WhatsApp Business and Google Business Messages channels integration functionality (will be released shortly in Q1 2023). • Supervisor enhancements: Added pagination...
Messaging and Live Chat Release Notes: December 2022
Product enhancements • Released additional improvements and fixes for recent minor UI changes (i.e. updated certain Messaging Hub colors and fonts) based on UX research, customer feedback, and an ongoing effort to begin unifying styling across the TeamSupport product...
Messaging and Live Chat Release Notes: November 2022
Product enhancements • Additional SAP Integration Enhancements: Added the ability to associate a chat conversation to a new or existing contact in SAP using the phone number. Previously, this association was only possible when using the contact’s email address. Now,...
Messaging and Live Chat Release Notes: October 2022
Product enhancements • Supervisor: Made additional improvements to Supervisor in order to further mitigate performance issues that were previously identified in September (i.e. loading delays). We will continue to release even more performance optimizations in the...
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