Messaging and Live Chat Release Notes: June 2022

Product enhancements

•  Hours of Operation: Updated and enhanced the hours of operation UI to support multiple time ranges within a given day for improved flexibility and customization. This enhancement applies to the Live Chat hours of operation and Call-Me hours of operation. The new UI is also more intuitive and saves users time with the ability to apply a specific day’s schedule (Monday) to all weekdays with a single click to support common business workflows. View additional documentation here.

Bug fixes

•  Addressed a bug where a conversation timed out and was sent to the integration prior to setting the required labels.
•  Addressed a bug which caused certain Guide Bot configurations to sometimes refresh/”flash” repeatedly (on the visitor side) during a page redirect action.
•  Supervisor: Addressed a bug which caused some Supervisor chats to become “stuck” in the Hub even after the chat ended and required labels were applied.