Release Notes

Product enhancements •  SAP Integration Enhancements: Added the ability to append chats to an existing SAP ticket to improve integration flexibility. This is especially valuable and creates more efficiencies for clients who routinely have multiple conversations about...

Product enhancements •  Provisioning API: Added new fields (scheduleChatSettings), (scheduleCallSettings) to the Provisioning API; updated associated technical documentation on Developer.snapengage.com. •  Hub SDK: Added an enhancement to allow expansion of the...

Product enhancements •  Hours of Operation: Updated and enhanced the hours of operation UI to support multiple time ranges within a given day for improved flexibility and customization. This enhancement applies to the Live Chat hours of operation and Call-Me hours of...

Product enhancements •  Guide Bot Images: Added the ability for users to upload images and animations to bot prompts for the Guide Bot and Chatbot API to enrich the chatbot experience and improve overall UX. Supported file types include: PNG, JPG, GIF. Contact your...

Product enhancements •  Guide Bot Images: Added the ability to render an image alongside the bot prompt during bot configuration. •  Guide Bot: Added the ability to save progress during bot setup/configuration without exiting the bot configuration screen in order to...

Product enhancements In March we officially launched Supervisor! Supervisor is a powerful real-time chat performance monitoring and agent management tool. With Supervisor, managers/supervisors can unobtrusively monitor active conversations across widgets, privately...