Release Notes

Product enhancements •  Hours of Operation: Updated and enhanced the hours of operation UI to support multiple time ranges within a given day for improved flexibility and customization. This enhancement applies to the Live Chat hours of operation and Call-Me hours of...

Product enhancements •  Guide Bot Images: Added the ability for users to upload images and animations to bot prompts for the Guide Bot and Chatbot API to enrich the chatbot experience and improve overall UX. Supported file types include: PNG, JPG, GIF. Contact your...

Product enhancements •  Guide Bot Images: Added the ability to render an image alongside the bot prompt during bot configuration. •  Guide Bot: Added the ability to save progress during bot setup/configuration without exiting the bot configuration screen in order to...

Product enhancements In March we officially launched Supervisor! Supervisor is a powerful real-time chat performance monitoring and agent management tool. With Supervisor, managers/supervisors can unobtrusively monitor active conversations across widgets, privately...

Product enhancements •  Supervisor Beta: Added the ability for supervisors to label conversations in the Supervisor view, so that they can segment and disposition conversations and trigger downstream workflows. •  Supervisor Beta: Added the ability for supervisors to...

Product enhancements •  Supervisor Beta: Updated handling of whisper messages for integrations, viewcase, and Logs API. This enhancement aims to make handling of whisper messages more consistent overall and ensures that internal-facing whisper messages are kept...