Hello SnapEngagers! Here is what our team has released in the last few weeks: New Features and Improvements Queue Status Message You can now display the queue position to your visitors to provide more context and transparency during their wait for an agent. This...
Release Notes
Release Notes March 19th: New Guide Bot Features, Bug Fixes
Hello SnapEngagers, We have released a number of improvements and bug fixes since our last release note with a focus on our Guide Bot. Feature Updates New Guide Bot assignment option for the pre-chat prompt If you have multiple Guide Bots configured in your...
Release Notes January 25th, 2020: Horizontal Bot Buttons, Labels Improvements
Hello SnapEngagers, here is what is new with SnapEngage in the new year. New Features and Improvements – The Guide Bot buttons can now be configured to appear horizontally as well as vertically. The option can be found in the button configuration of the...
Product Update: Upcoming change for Operator Variables / Labels wording in Email Integration
Upcoming Wording Change: After February 1, 2021 the wording of ‘Operator Variables’ will be changed to ‘Labels’ in the Email integration and associated chat transcripts. If you have any automation or email filters relying on the Operator...
Release Notes Dec 18, 2020: New Guide Bot Email, Phone and Free Text Capture Options, Design Studio Logo Link
Hello SnapEngagers, here are the last release notes of the year! The development team wishes everyone happy holidays and new year. New Guide Bot Info Capture Options We have added new data capture capabilities to the Guide Bot. It now is also able to capture the...
Release notes November 24: Labels Report, Guide Bot Labels, Logs CSV Export, JavaScript API close event & end chat method
Hello SnapEngagers, today we are happy to announce the release of the Labels Report Labels reporting enables analysis of how chats are labeled directly in your Analytics tab. It provides an overview of all Labels in tabular form, as well as a way to drill down into...