Hello SnapEngagers, here is what is new with SnapEngage in the new year. New Features and Improvements – The Guide Bot buttons can now be configured to appear horizontally as well as vertically. The option can be found in the button configuration of the...
Release Notes
Product Update: Upcoming change for Operator Variables / Labels wording in Email Integration
Upcoming Wording Change: After February 1, 2021 the wording of ‘Operator Variables’ will be changed to ‘Labels’ in the Email integration and associated chat transcripts. If you have any automation or email filters relying on the Operator...
Release Notes Dec 18, 2020: New Guide Bot Email, Phone and Free Text Capture Options, Design Studio Logo Link
Hello SnapEngagers, here are the last release notes of the year! The development team wishes everyone happy holidays and new year. New Guide Bot Info Capture Options We have added new data capture capabilities to the Guide Bot. It now is also able to capture the...
Release notes November 24: Labels Report, Guide Bot Labels, Logs CSV Export, JavaScript API close event & end chat method
Hello SnapEngagers, today we are happy to announce the release of the Labels Report Labels reporting enables analysis of how chats are labeled directly in your Analytics tab. It provides an overview of all Labels in tabular form, as well as a way to drill down into...
Release Notes Oct. 1st 2020: Visitor Identity Verification, File Upload Improvements, Auto Translate Improvements, Answer Bot Search Query Analysis Report
Hello SnapEngagers, we have a lot of great updates to announce today, without further ado: Visitor Identity Verification Visitor Identity Verification is advanced security and identity protection for businesses who communicate with authenticated users (signed...
Release notes August 24: Salesforce Community Knowledge Integration, Answer Bot Analytics, Hub Variable to update agent links with the visitors email.
Here is the update with what the team has been working on in the last weeks: New Answer Bot Features: • We have added an integration with Salesforce Community Knowledge with our Knowledge Base and Answer Bot options. This can now be enabled under the Integrations...