Release Notes

Hello everyone, here are some updates the developer team has shipped to the chat product in the recent weeks: Bot API: We now support visitor identity verification (HMAC) with the Bot API. For more details you can check the Bot API documentation here. Conversation...

Hello SnapEngagers, we have released a great new feature to enhance our Proactive Chat capabilities. You can now set up the chat to engage the visitor a specific number of times in a given time frame. With this new rule you get – More control over your proactive...

Hello SnapEngagers! Here is what our team has released in the last few weeks: New Features and Improvements Queue Status Message You can now display the queue position to your visitors to provide more context and transparency during their wait for an agent. This...

Hello SnapEngagers, We have released a number of improvements and bug fixes since our last release note with a focus on our Guide Bot. Feature Updates   New Guide Bot assignment option for the pre-chat prompt If you have multiple Guide Bots configured in your...

Hello SnapEngagers, here is what is new with SnapEngage in the new year.   New Features and Improvements – The Guide Bot buttons can now be configured to appear horizontally as well as vertically. The option can be found in the button configuration of the...

Upcoming Wording Change: After February 1, 2021 the wording of ‘Operator Variables’ will be changed to ‘Labels’ in the Email integration and associated chat transcripts. If you have any automation or email filters relying on the Operator...