Release Notes

Product enhancements •  Additional SAP Integration Enhancements: Added the ability to associate a chat conversation to a new or existing contact in SAP using the phone number. Previously, this association was only possible when using the contact’s email address. Now,...

Product enhancements •  Supervisor: Made additional improvements to Supervisor in order to further mitigate performance issues that were previously identified in September (i.e. loading delays). We will continue to release even more performance optimizations in the...

Product enhancements •  Supervisor: Made improvements and optimizations to Supervisor in order to mitigate loading and typing delays due to very high chat volumes. We will continue to release even more Supervisor performance optimizations in the upcoming weeks to...

Product enhancements •  SAP Integration Enhancements: Added the ability to append chats to an existing SAP ticket to improve integration flexibility. This is especially valuable and creates more efficiencies for clients who routinely have multiple conversations about...

Product enhancements •  Provisioning API: Added new fields (scheduleChatSettings), (scheduleCallSettings) to the Provisioning API; updated associated technical documentation on Developer.snapengage.com. •  Hub SDK: Added an enhancement to allow expansion of the...

Product enhancements •  Hours of Operation: Updated and enhanced the hours of operation UI to support multiple time ranges within a given day for improved flexibility and customization. This enhancement applies to the Live Chat hours of operation and Call-Me hours of...