Hello SnapEngagers, here are the last release notes of the year! The development team wishes everyone happy holidays and new year. New Guide Bot Info Capture Options We have added new data capture capabilities to the Guide Bot. It now is also able to capture the...
Release Notes
Release notes November 24: Labels Report, Guide Bot Labels, Logs CSV Export, JavaScript API close event & end chat method
Hello SnapEngagers, today we are happy to announce the release of the Labels Report Labels reporting enables analysis of how chats are labeled directly in your Analytics tab. It provides an overview of all Labels in tabular form, as well as a way to drill down into...
Release Notes Oct. 1st 2020: Visitor Identity Verification, File Upload Improvements, Auto Translate Improvements, Answer Bot Search Query Analysis Report
Hello SnapEngagers, we have a lot of great updates to announce today, without further ado: Visitor Identity Verification Visitor Identity Verification is advanced security and identity protection for businesses who communicate with authenticated users (signed...
Release notes August 24: Salesforce Community Knowledge Integration, Answer Bot Analytics, Hub Variable to update agent links with the visitors email.
Here is the update with what the team has been working on in the last weeks: New Answer Bot Features: • We have added an integration with Salesforce Community Knowledge with our Knowledge Base and Answer Bot options. This can now be enabled under the Integrations...
Release Notes July 9: Multi-Step Guide Bot & Other Bot Updates, Auto-Reassignment on Chat Transfers
Hello SnapEngagers, our team has been working hard on updating our bot offering with some new and improved functionality. Please see this help article for more details, such as: the new multi-step Guide Bot: Guide Bot users can chain together up to 100 logical steps...
Release Notes May 22nd: Bot API improvements, Analytics improvements, Bugfixes
Hello SnapEngagers, here is an update what the development team has been working on in the last weeks: Updates Bots We have removed the limit of 10 concurrent chats per Bot – this applies for the Bot API, Answer Bot and Guide Bot as well. Clients who configured...