Release Notes

Hello SnapEngagers, today we are happy to announce the release of the Labels Report Labels reporting enables analysis of how chats are labeled directly in your Analytics tab. It provides an overview of all Labels in tabular form, as well as a way to drill down into...

Hello SnapEngagers, we have a lot of great updates to announce today, without further ado:    Visitor Identity Verification Visitor Identity Verification is advanced security and identity protection for businesses who communicate with authenticated users (signed...

Here is the update with what the team has been working on in the last weeks: New Answer Bot Features: • We have added an integration with Salesforce Community Knowledge with our Knowledge Base and Answer Bot options. This can now be enabled under the Integrations...

Hello SnapEngagers, our team has been working hard on updating our bot offering with some new and improved functionality. Please see this help article for more details, such as: the new multi-step Guide Bot: Guide Bot users can chain together up to 100 logical steps...

Hello SnapEngagers, here is an update what the development team has been working on in the last weeks: Updates Bots We have removed the limit of 10 concurrent chats per Bot – this applies for the Bot API, Answer Bot and Guide Bot as well. Clients who configured...

  Updates The Guide Bot button option is now supported with our Facebook and SMS channel integrations. In the SMS channel the user will be prompted to indicate their choice with a number: ”(1) sales (2) support” etc. Find out more about the Guide Bot Beta here....