Release Notes

Product enhancements •  Supervisor Beta: Added the ability for supervisors to label conversations in the Supervisor view, so that they can segment and disposition conversations and trigger downstream workflows. •  Supervisor Beta: Added the ability for supervisors to...

Product enhancements •  Supervisor Beta: Updated handling of whisper messages for integrations, viewcase, and Logs API. This enhancement aims to make handling of whisper messages more consistent overall and ensures that internal-facing whisper messages are kept...

Product enhancements •  Supervisor Beta:Disabled the whisper input area for Recent chats. •  Added the ability for users to scroll and view extra-long images in the chat window •  Supervisor Beta: Added the ability for supervisors to claim/transfer a chat to...

Hello everyone, here are some updates the developer team has shipped to the chat product in the recent weeks: Bot API: We now support visitor identity verification (HMAC) with the Bot API. For more details you can check the Bot API documentation here. Conversation...

Hello SnapEngagers, we have released a great new feature to enhance our Proactive Chat capabilities. You can now set up the chat to engage the visitor a specific number of times in a given time frame. With this new rule you get – More control over your proactive...

Hello SnapEngagers! Here is what our team has released in the last few weeks: New Features and Improvements Queue Status Message You can now display the queue position to your visitors to provide more context and transparency during their wait for an agent. This...