we have released a great new feature to enhance our Proactive Chat capabilities.
You can now set up the chat to engage the visitor a specific number of times in a given time frame. With this new rule you get
– More control over your proactive messages, with better than ever ability to precisely target your visitors with just the right messaging.
– Gain more control over how often a message is displayed to a given visitor to avoid spamming or annoying your visitors.
– The ability to run period surveys and announcements (for example monthly news, etc).
The rule can be set to only count if the visitor has responded to the chat.
For more information please visit our proactive rule help documentation here