5 Ways Live Chat is Reshaping the Behavioral Health Field

Posted on August 31, 2016 by marketing

5 Ways Live Chat is Reshaping the Behavioral Health Field

Live Chat Extends Helping Hands for Recovery and Treatment Centers

In collaboration with guest author Sheldon Michael, Founder & CEO of Netjumps International

Immediacy, privacy, and trust are just a few of the many benefits that live chat offers across a range of industries. However, when it comes to recovery and treatment centers in the behavioral health field (such as those focusing on drug and alcohol addictions), these priorities become critical requirements in the visitor experience. Treatment centers across the world are beginning to turn to live chat software to bridge critical gaps and provide essential services to those in need, saving lives in the process. To learn more, we chatted with Sheldon Michael, CEO and Founder of Netjumps International, a drug treatment marketing industry leader.

Here’s a look at five ways in which live chat software is reshaping the way people seek and provide help in the behavioral health field. Continue reading “5 Ways Live Chat is Reshaping the Behavioral Health Field” →

Easing Visitor Frustration on 404 Pages

Posted on August 11, 2016 by Niki Finegan

Keep visitors on your site longer with 404 proactive chat

It’s an all too common occurrence. You’re smoothly navigating through a website when all of a sudden, you land on the dreaded 404 page. As a visitor, it’s a super frustrating experience. For businesses, it can result in a lot of lost opportunity.

While there are some measures that website owners can take to prevent 404 errors, several 404 culprits are beyond a website administrator’s control, such as a visitor mistyping a URL.

One creative way to reduce 404 abandonment is by leveraging proactive chat triggers.

Adding a proactive chat trigger to your 404 page

Rather than leave your visitors to figure out how to find the content they’re looking for, why not lend a guiding hand? Sure, you can suggest alternate links or prompt user-defined searches, but if they don’t find it after the first attempt, you’ve most likely lost them for good.

With SnapEngage, you can easily add a proactive chat trigger to your 404 page, immediately inviting visitors to start a chat for assistance.

Continue reading “Easing Visitor Frustration on 404 Pages” →

New and Improved API Key Access

Posted on August 10, 2016November 17, 2020 by Niki Finegan

A More Accessible Live Chat API

While we strive to meet the demands of all of our users, there is no one-size-fits-all solution when it comes to software development… BUT we still want to help see all of your out-of-the-box ideas to fruition, which is why we offer a flexible live chat API to adapt to your own use cases. And even better… you can now generate your custom API key quickly and easily within your SnapEngage Admin Dashboard. (NOTE: The API Key Generator tool currently only allows access to the Visitor Chat API with more API functionality coming soon.)

Continue reading “New and Improved API Key Access” →