Industries ranging from aerospace to agriculture count on Motion & Flow Control Products to supply them with the complex industrial parts necessary to keep vital operations running smoothly day in and day out. MFCP was experiencing poor website performance until they adopted SnapEngage. Chat helps MFCP increase sales, streamline processes, and provide exceptional customer experiences.
College marketers and admissions staff need to adopt innovative solutions to more effectively engage with a new generation of applicants. Colleges can use chat conversation technologies to increase admissions rates, streamline the online application process, connect with students in the channels they frequent, and reinforce branding.
Industries that involve complex product offerings such as manufacturing, machinery, and other industrial sectors have experienced impressive benefits to their sales and support processes after implementing live chat.
The true source of Rent Like a Champion’s pride comes from the unrivaled customer experiences their team delivers day in and day out. Over 50,000 guests have used RLAC’s home rental services since the company’s creation, and the company manages a growing roster of 3,500+ homeowner listings. As the company and its client base grew, so did the need for more effective customer engagement strategies.
In June 2014, AlienVault began experimenting with live chat as part of their overall strategy to increase sales and their customer base. They needed a solution that integrated seamlessly with Salesforce, had an intuitive UI for agents and provided robust analytics and reporting capabilities to prove the ROI of their chat program.
Combine live chat with self-service technology for enhanced CX. Guest post by Jennifer Spencer of AnswerDash Studies show 60% of customers hate waiting longer than a minute for support. We have heard the statistics that live chat increases both conversion and customer...