September 24, 2015 Release Notes: Draggable Chatbox Bug Fix and Transfer Reports

Today we released a bug fix relating to the top area of the chatbox:

SnapEngage chat box

Previously if a user clicked the top area of the chatbox without dragging it to re-position it within their browser, the chatbox would hide from sight. Now, the chatbox stays put when a user clicks it.

Thank you to one of our newest users for reporting this bug to us! 🙂

We have also released a new section within our Analytics for transfers.

TransferReports1

Within this section you will see four different reports;

  • Widget To Widget Transfers – Logs when a chat is transferred from one widget to another.
  • Agent To Agent Transfers – Logs when a chat is transferred from one agent to another.
  • Failed Transfers – Logs when a chat transfer is proposed, but is not completed.
  • Agent Reassignment – Logs when a chat is re-assigned from one agent to another due to lack of response.

Please see our Intro to Analytics page for more details.

New Bizible Integration for ROI Tracking and Marketing Analytics

Hello friends!

The folks here at SnapEngage have teamed up with a few friends over in Seattle and together we’ve cooked up a little something that is sure to cheer you up during these dark, frosty days (No, it’s not a box of chocolates. You’ll have to wait until the 14th for that).

We are excited to unveil our new integration with Bizible Marketing Analytics!

For those of you Salesforce users out there, read on. This new integration allows savvy marketers to combine the power of SnapEngage live chat with the marketing insights of Bizible, all within your Salesforce leads.  Continue reading “New Bizible Integration for ROI Tracking and Marketing Analytics”

Announcing New Advanced Proactive Live Chat

ProactiveV2ChatboxProactive chat is an excellent way to get your visitor’s attention when they come to your website and creates a wonderful opportunity for engagement. SnapEngage has always made a proactive chat feature available but we knew we could always improve upon it so that is why we are releasing our new Advanced Proactive Chat! With the advanced settings available now you are no longer limited to simply launching chat via time on page or having to code something up to launch a proactive programatically (those options still exists of course!). Continue reading “Announcing New Advanced Proactive Live Chat”