What The New Facebook Pages Timeline Means for You

SnapEngage Chat with us in Facebook

It is more than official the new timeline layout has come to pages and as a Facebook page admin that might make you feel a little bit of panic. As with any change a little bit of trepidation is to be expected but never fear, with a few helpful tips you will be right as rain.

First off you are probably wondering how the changes effect your SnapEngage App for Facebook. The good news is it actually improves things and gives you some additional customization options and capabilities you didn’t have before. With a few settings you can now really make your SnapEngage App stand out and get the attention it deserves. Let’s start out in your Facebook page, the very 1st thing you will be looking at is the Admin Panel. You will want to click the Manage drop down button then Edit Page.

From there you will go to the Apps icon on the left hand side of your admin panel and select it. This will open up your list of installed apps, you will want to click on the Edit Settings for your SnapEngage app

This will open up a few options that you never had available before! Now you can set the order of your apps (we recommend making it your #1 or #2 so that everyone can see just how awesome you are) and you can upload your very own image for the chat button. Get creative and really make that call to action stand out! You can even change the text you would like to display.

Following these few simple steps will help you stand out in a sea of Facebook pages and make your page standup and shout “CHAT WITH US”!

As always feel free to come have a chat with us, this time try it on our page.

Announcing SnapEngage FaceBook Chat App: FaceBook now with twice the Social

We all know the benefits of using SnapEngage on our websites.  We are adding a human touch, a friendly hello and reaching out a helping hand; you know being social. Wouldn’t it be great if we could offer this same level of human interaction on places other than our website, you know somewhere REALLY social… somewhere like FaceBook? Ah FaceBook, currently the reigning champ of social media with more than 800 million active users! Of those users more than half log onto FaceBook EVERYDAY, and on average each user is connected to 80 pages (one of them might be yours). That is a very active, very powerful social group of people that probably want to chat with you, right on the page they visit on a daily basis…but unfortunately they can’t, or can they?

Take a moment and think about why your business even has a presence on FaceBook (other than the fact that 96% of small businesses already are!) You have a website and you want to drive traffic to your site but with more and more people spending time on FaceBook that’s less and less time they are spending on your website. A Facebook page is a great way for you to communicate with your fans and hopefully they will post and comment in return. Facebook pages are increasingly being used as an additional outlet for customer support and a way to drive traffic back to your website. With all the great features available to you as a page owner one thing that has been seriously lacking is the ability to have a one click chat capability, until now. Back in April we started working on a one click chat plugin for FaceBook based on suggestions from you, our amazing customers! In May of this year we secretly rolled out the plugin and there was much rejoicing.

Customer reception has been amazing, sales teams are ecstatic about the ability to capture interested leads via FaceBook and bring them back to the website via co-browsing. Customer supports teams have been doing the happy dance now able to interact directly with customers wherever they are and provide world class WOW!  Your custom chat forms even work directly in FaceBook, just take a look at what SkySlope did on their fan page.

Installing the SnapEngage Facebook plugin is actually quite fast and easy! Existing customers will login to their SnapEngage account and head over to the plugins tab, then click the Facebook image. You can find more detailed step by step instructions in the Facebook fan page live chat plugin help document as always feel free to come chat with us if you have any questions.

FaceBook is undoubtedly one of the most successful social platforms on the web today.  Now with the SnapEngage chat app for your pages you just became 100% more social. If you don’t have a SnapEngage account yet remember we do offer a free 15 day trial if you would like to test it out or share with a friend.

~Photo courtesy of Flickr user Snugg~

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