Messaging and Live Chat for B2B Customer Support
Join us in welcoming the newest addition to our chatbot offering. Dip your toes into Artificial Intelligence and the concept of 24/7 customer experience using the Chatbot API. We start with the basics surrounding API’s and chatbots to provide a seamless brand experience between chatbots, humans, and everything in between.
Take advantage of every chat tool at your disposal to achieve your goals and provide the best client experience for your website visitors. Use the Auto Responder to connect to clients quicker while simultaneously delighting your site visitors and chat agents. Embrace the power of your brand voice by setting a clear and consistent message across all teams.
Hello SnapEngagers, today we have some exciting updates to share with you. A Dark Theme for Hub Chat agents can now select a dark theme in the Hub preferences. This setting can be found by clicking on the agent avatar in the top right corner of the Hub ->...
Have you ever struggled to determine the best staffing plan to meet your business needs? Our brand new Capacity Report uses historical chat volumes coupled with team capacity levels to help admins pinpoint times of peak activity and better allocate staffing resources. Available now on all Plus and above plans.
At SnapEngage, we’re constantly finding new ways to improve the user experience and drive customer engagement forward. With that, we’re proud to share with you a quick round-up of some of our latest product updates, as well as tips to make the most of each within your organization.
As many of our clients are quickly discovering, the Design Studio (released in January) provides an array of opportunities to unify your entire customer experience and ensure that live chat plays a seamless role within that experience. It’s more important than ever for companies to create compelling brand experiences if they want to stay relevant in today’s landscape, which is why our team has worked tirelessly to bring you the Design Studio.