We’re thrilled to announce a new addition to our chatbot offering! The new Approval Bot is a customizable chatbot that helps businesses (especially businesses that adhere to GDPR-compliant practices) ask website visitors for acceptance/consent before a chat session is initiated. The Approval Bot is fully customizable and can also be used for secondary business applications like routing chats to specific audience segments. Read the full article to learn more.
We’ve introduced Labels for better chat segmentation and classification. The Labels feature allows users to disposition chat conversations and map them easily into an integrated CRM or Help Desk (in addition to chat log CSV exports). This allows for enhanced data tracking, reporting, and better segmentation of SnapEngage conversations.
We’ve recently expanded our Channels offering with the SnapEngage + Zalo integration. Zalo is one of the fastest-growing mobile messaging applications in Vietnam and was launched by VNG Corporation. With the SnapEngage + Zalo integration, businesses can streamline agent workflows and more effectively reach today’s evolving buyers who prefer to shop via new mobile applications and e-marketplaces in addition to using traditional e-commerce websites.
We’re honored to be recognized on the Inc. 5000 2018 list of fastest-growing private companies in America! We are ranked at #4825 overall and ranked #22 in the Boulder, CO metro area. The 37th annual Inc. 5000 is the most prestigious ranking of the nation’s fastest-growing private companies. SnapEngage is thrilled to be in the shared company of innovative, successful businesses around the USA and in our home state of Colorado. This acclaimed list of the nation’s most successful private companies has become the hallmark of entrepreneurial success.
We’re excited to announce a new SnapEngage product offering: The Info-Capture Bot. This bot provides an easy way for B2B and B2C companies to capture website visitor information even when no human agents are online and available to chat. The Info-Capture Bot captures key visitor contact information required for proper follow-up, and after the chat, your sales and support representatives will be able to follow up appropriately. Provide better, more interactive customer experiences with the Info-Capture Bot. Read the article to learn more.
Since 2008, we’ve put our clients first. This dedication to service and customer experience was recently formally recognized with an award in the Customer Service Department of the Year category of the 2018 American Business Awards. The American Business Awards are the U.S.A.’s premier business awards program, and over 3,700 organizations were nominated across categories. Read the article to learn more about this exciting award!