As we face unprecedented waves of social and economic turbulence, I urge all of us to use this moment as an opportunity to inspire positive change in our communities and in ourselves.
Like many of you, we are closely monitoring the evolving COVID-19 pandemic. We have taken steps to ensure the safety of our teams, and have some helpful tips for other teams working remote.
The impact of Coronavirus on businesses has been unprecedented. Daily life is changing quickly. Live chat and bots help businesses stay afloat.
Join us in welcoming the newest addition to our chatbot offering. Dip your toes into Artificial Intelligence and the concept of 24/7 customer experience using the Chatbot API. We start with the basics surrounding API’s and chatbots to provide a seamless brand experience between chatbots, humans, and everything in between.
SnapEngage wins the 2019 Gold Stevie Award for Customer Service. This is the third Stevie Award that SnapEngage has been honored with in two years. We are thrilled to continue providing an exceptional chat experience for our clients! Read the article to learn more about the award.
We’ve introduced Labels for better chat segmentation and classification. The Labels feature allows users to disposition chat conversations and map them easily into an integrated CRM or Help Desk (in addition to chat log CSV exports). This allows for enhanced data tracking, reporting, and better segmentation of SnapEngage conversations.