Announcements

Introducing the Chatbot API

Introducing the Chatbot API

Join us in welcoming the newest addition to our chatbot offering. Dip your toes into Artificial Intelligence and the concept of 24/7 customer experience using the Chatbot API. We start with the basics surrounding API’s and chatbots to provide a seamless brand experience between chatbots, humans, and everything in between.

Use Labels for Enhanced Chat Segmentation

Use Labels for Enhanced Chat Segmentation

We’ve introduced Labels for better chat segmentation and classification. The Labels feature allows users to disposition chat conversations and map them easily into an integrated CRM or Help Desk (in addition to chat log CSV exports). This allows for enhanced data tracking, reporting, and better segmentation of SnapEngage conversations.