Know, Support and Grow Your Customers
No one likes waiting in line, but that doesn’t mean it has to be a bad experience. This ethos doesn’t only apply to physical lines, but also online chat queues on your website. When visitors attempt to enter a chat with your agent, however, they may be greeted with...
TeamSupport and SnapEngage combination helps companies deliver better post-sales support to customers, increase customer retention, and improve customer engagement. DALLAS — May 20, 2021 /PRNewswire/ — TeamSupport, the award-winning B2B customer support...
Custom chatbot strategies are just that – custom. These strategies typically involve chatbots and humans in a hybrid model, with each serving a different purpose. For some, chatbots are the first line of defense and human agents are backup. For others, the...
Our biggest goal of 2020 was streamlining communication through automation and chatbots. In doing so, we released a completely new suite of chatbots, including Answer Bot for frequently-asked-questions, Guide Bot for routing, and the Chatbot API for custom solutions....
If you manage a conversational technology platform, you know how difficult it can be to tie ROI back to the platform. You constantly need to prove why a messaging solution is worth the time, effort, and budget. Great conversational technology integrates across many...
Digital accessibility means making the internet more welcoming and accessible to everyone, including those with disabilities. SnapEngage is committed to serving the needs of all types of demographics and delivering high-value conversations to our clients and our clients’ users.