Connectivity: SnapEngage’s Response To The COVID-19 Pandemic

Remote worker


Like all of you, we have been closely monitoring the evolving COVID-19 pandemic. We’ve always been a global company, with employees working from home part of the time each week. Our teams work to foster connectivity to deliver the most value to our clients, even as we practice social distancing.

Many of our clients are facing the sudden transition to different ways of working. This is happening while shouldering the emotional and physical impact of COVID-19. We are doing what we can to offer our resources and aid as we transition to a new reality. For example, we’ve introduced a COVID-19 Symptom Checker chatbot designed to help healthcare providers triage incoming traffic. We hope the resources below help you stay connected to each other, your clients, and your community.

Stay connected, build relationships

1. How to reduce Coronavirus business impact  

2. How our remote teams use Team Chat to drive connectivity A well-structured knowledge base can resolve a high percentage of common questions. Don’t have a current knowledge base? Google Custom Search allows any website to become a knowledge base. 

3. Automate important messages with Proactive Chat Answer Bot is extremely customizable. Enable the bot to be the first line of defense for clients, or strictly as backup when live agents are busy or offline. Provide 24/7/365 support to eliminate client wait times and boost overall client satisfaction. 

4. Instantly direct visitors to the right location with Guide Bot 

5. Set up a COVID-19 Symptom Checker bot (we’ve already built it for you!) 

Sofia Rossato
CEO at SnapEngage

Sofia Rossato, SnapEngage CEO