Messaging and Live Chat for B2B Customer Support
Live chat data tells the story of your success and sets a roadmap for the future. It can also unveil pain-points in your product that were hidden or obscured. Collecting live chat data is easy, collecting the right data and knowing what to do with it – that’s...
Improving customer satisfaction is a tricky business for customer support and success teams alike. Sometimes perceived improvements do too little, or often they do too much, going beyond what improvements were necessary and creating a whole new slate of issues. ...
Marketers are acutely aware that much of their success, for better or worse, is measured by the number of MQLs they generate. Marketing CRMs, such as the popular HubSpot, are essential tools for MQL generation initiatives. However, what can be often overlooked is the...
Salesforce is a household name, it’s the world’s most widely used software for customer service teams. It boasts prebuilt, right-out-of-the-box functionalities that every sales team needs. When Salesforce’s renowned platform is integrated with SnapEngage’s powerful...
It’s not only easy to integrate SnapEngage live chat with your CRM, it’s our bread and butter. You can manage all interactions with prospects, leads, and existing clients, with live chat CRM integration. Control the customer funnel by capturing the most relevant...
In the digital space — speed, responsiveness, and instant access to data — are all necessities for driving revenue. To prevent losing frustrated customers to your competition, silos must be eliminated and customer data unified into a singular, cohesive structure. An...