We hope you had a great weekend. For today we have the following changes:
We’ve updated our Agent Survey Breakdown report to include cases where the agent did not respond and the visitor completed the survey. We’re also now sorting the results by survey score rather than number of chats.
Greetings everyone! SnapEngage is proud to announce our native, certified integration with Hubspot! With the new SnapEngage + Hubspot integration, you’ll be able to leverage both online and offline interactions with your website visitors in exciting new ways to maximize your SnapEngage service and convert your leads into sales. Keep track of all SnapEngage chat interactions and leads directly in Hubspot, your all-inclusive marketing platform.
In case you’re already a SnapEngage/Hubspot user and you haven’t given this exciting new integration a try, we recommend that you run – not walk – to your Admin Dashboard to set it up (well, after you finish reading this post of course!). Once you’re there, choose the widget you’d like to use and then click the Integrations tab on the left side. From there you can select the Hubspot icon, and proceed to set up the integration. Connecting to Hubspot is quick and painless; just enter your Hubspot portal information into SnapEngage and you’re all set. Please check out this guide for full instructions on integrating SnapEngage with your Hubspot account.
Let’s dig in and take a closer look at what this new integration can do to enhance your sales and marketing strategies.
(Today’s Guest Post is brought to you by Scott Brand with Inspirations for Youth Rehab sharing with us some of their successes and thoughts on using live chat)
It is quite obvious that the love affair that consumers have had with Live Chat continues to get stronger and stronger. And the numbers speak for themselves. According to eDigital’s live bank survey, conducted by Econsutancy, a renowned international research and customer service training group, Live Chat has the highest satisfaction level of any customer service channel, with 73%, compared with 61% for email, 53% for Apps, 50% for posts, 48% for Social Media, 44% for phone, and 41% for SMS. Continue reading “Contact Centers Continue to Find New Ways to Optimize Live Chat”→
Fixed an issue for validating connection between Hubspot and SnapEngage in the Integration settings.
Salesforce – for customers using Sales workflow (creating Leads) and Person accounts, the company field is not mandatory in Lead creation. In case you don’t want the company field to be added to the Lead, you can create the following custom mapping:
The agent survey report now displays the type of survey that is currently selected in the Options tab.
Fixed an HTML issue when offline cases were sent to ZenDesk
Agent status data will no longer be available for legacy stats, this data is available in the new Analytics
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