Learn more about how our enhanced, events-based live chat analytics produce even more precise reporting. SnapEngage clients may have noticed some recent updates to the Analytics section in the Admin Dashboard. In short, we’ve added some new reports and made...
New Features
Feature Release: SnapEngage Design Studio Available Now
The new SnapEngage Design Studio features powerful, innovative new design tools to fully customize the user experience and allows chat to act as a seamless extension of your brand.
The Benefits of Emojis In Live Chat
September 29, 2016 Improved emoji support for SnapEngage clients and visitors We’re excited to announce that we recently added expanded emoji support to our live chat interface on both the client and visitor sides. So, now, whether you’re chatting with...
New and Improved API Key Access
A More Accessible Live Chat API While we strive to meet the demands of all of our users, there is no one-size-fits-all solution when it comes to software development… BUT we still want to help see all of your out-of-the-box ideas to fruition, which is why we...
Improved Visitor Chat History in the Chat Portal
Introducing a more complete and accessible chat history for agents Agents are no longer limited by their Chat Portal browser session to access their recent closed chat history. Our newest release makes visitor chat history more readily available to agents within the...
A More Powerful SnapEngage + HubSpot Integration
Convert More Leads With SnapEngage + HubSpot The SnapEngage + HubSpot integration just got a whole lot better! We’ve updated our native integration with HubSpot to provide more actionable insights for your sales team to turn passive website visitors into...