Contemporary digital dependence has solidified the chatbot as a necessary feature for all businesses across industries. However, many organizations are still missing the opportunity to directly tap into the voice of their customers by using survey chatbots for...
Chatbots
SnapEngage with SAP for a Winning Customer-Centric Strategy
In the digital space — speed, responsiveness, and instant access to data — are all necessities for driving revenue. To prevent losing frustrated customers to your competition, silos must be eliminated and customer data unified into a singular, cohesive structure. An...
Live Chat Myths Debunked
Conversations are the backbone of great customer relationships. When you build conversations online via live chat, you create a personal connection that drives positive metrics across the board – from increased conversions and revenue to improved CSAT. That said, live...
Introducing Reserve Tier: Flexible, Powerful Chatbot Strategies at Your Fingertips
Custom chatbot strategies are just that – custom. These strategies typically involve chatbots and humans in a hybrid model, with each serving a different purpose. For some, chatbots are the first line of defense and human agents are backup. For others, the...
Guide Bot Improvements and Automation Examples to Try in 2021
Our biggest goal of 2020 was streamlining communication through automation and chatbots. In doing so, we released a completely new suite of chatbots, including Answer Bot for frequently-asked-questions, Guide Bot for routing, and the Chatbot API for custom solutions....
Why AI Isn’t The Only Answer For Customer-Centric Scale
For today’s customer-centric enterprises, delivering an optimal digital customer experience across all platforms and channels is a do-or-die proposition. Today’s consumers are pickier, savvier, and more demanding of the brands they do business with than ever. But...