Messaging and Live Chat for B2B Customer Support
Today’s most driven financial services are quick to realize customer connection strategies paired with robust security standards. Peace of mind is key for financial service customers, and this means quick and insightful conversations, as well as self-service options....
Updates and additions aimed at improving a product or experience seem to have a knack for missing the mark. Think about how each “upgrade” to your favorite social media platform, or new feature included in one of your team’s critically important software systems at...
Improving customer satisfaction is a tricky business for customer support and success teams alike. Sometimes perceived improvements do too little, or often they do too much, going beyond what improvements were necessary and creating a whole new slate of issues. ...
No one likes waiting in line, but that doesn’t mean it has to be a bad experience. This ethos doesn’t only apply to physical lines, but also online chat queues on your website. When visitors attempt to enter a chat with your agent, however, they may be greeted with...
When automation and work are mentioned in the same breath, there is usually some anxiety over whether or not robots are coming for your livelihood. However, if it’s chatbots that make you nervous, you can rest easy. Whichever industry you work in, chatbot automation...
Digital conversations and messaging drive exceptional customer experience for business buyers and individual consumers. There are several trends in live chat in 2021 that will impact the messaging industry. All-in-one communications platforms, AI/ML bots, and the...