Release Notes

Here is the update with what the team has been working on in the last weeks: New Answer Bot Features: • We have added an integration with Salesforce Community Knowledge with our Knowledge Base and Answer Bot options. This can now be enabled under the Integrations...

Hello SnapEngagers, our team has been working hard on updating our bot offering with some new and improved functionality. Please see this help article for more details, such as: the new multi-step Guide Bot: Guide Bot users can chain together up to 100 logical steps...

Hello SnapEngagers, here is an update what the development team has been working on in the last weeks: Updates Bots We have removed the limit of 10 concurrent chats per Bot – this applies for the Bot API, Answer Bot and Guide Bot as well. Clients who configured...

  Updates The Guide Bot button option is now supported with our Facebook and SMS channel integrations. In the SMS channel the user will be prompted to indicate their choice with a number: ”(1) sales (2) support” etc. Find out more about the Guide Bot Beta here....

Hello SnapEngagers, we have been overdue with an update of our recently released updates, changes and fixes we have worked on besides the recently announced Guide Bot (Beta) and HIPAA SMS features. Updates Channels: We added an option to identify individual Facebook...

Hello SnapEngagers, Here are the latest changes that applied to the system in the last weeks: Updates: A new CSV export of all agents and sub-admins: An account owner now has the option to download a “Full User Report” of all users across all widgets as a CSV file in...