Hint: it doesn’t mean always saying “yes”. For well over a decade, client feedback has formed the cornerstone of everything we do at SnapEngage. We’re passionate about building successful products that bring value to our clients, and we deeply believe that the...
Product Updates
International Audiences Are Now Within Reach With Auto-Translate
Becoming an international player in the market is no longer out of reach. Now you can communicate with potential prospects and clients from around the world using Auto-Translation chat. Boost your CSAT and NPS by speaking your client’s language, and start connecting with more visitors.
Request Email Transcript + End Chat Delay: A Powerful Duo for Lead Capture and Improved CSAT
We are always looking for ways to improve the visitor experience while providing new lead generation and customer satisfaction tools for our clients. Learn more about closing the feedback loop with clients and prospects using our Request Email Transcript and End Chat Delay features – they can make all the difference for your business.
Introducing the Chatbot API
Join us in welcoming the newest addition to our chatbot offering. Dip your toes into Artificial Intelligence and the concept of 24/7 customer experience using the Chatbot API. We start with the basics surrounding API’s and chatbots to provide a seamless brand experience between chatbots, humans, and everything in between.
Use Labels for Enhanced Chat Segmentation
We’ve introduced Labels for better chat segmentation and classification. The Labels feature allows users to disposition chat conversations and map them easily into an integrated CRM or Help Desk (in addition to chat log CSV exports). This allows for enhanced data tracking, reporting, and better segmentation of SnapEngage conversations.
Omnichannel Expansion with Zalo + SnapEngage Integration
We’ve recently expanded our Channels offering with the SnapEngage + Zalo integration. Zalo is one of the fastest-growing mobile messaging applications in Vietnam and was launched by VNG Corporation. With the SnapEngage + Zalo integration, businesses can streamline agent workflows and more effectively reach today’s evolving buyers who prefer to shop via new mobile applications and e-marketplaces in addition to using traditional e-commerce websites.