More intuitive display and additional agent performance reporting These days, every strategic decision is a result of how we interpret data, which is why we have made some recent enhancements to your Live Chat Analytics. These updates include more user-friendly...
New Features
Intelligent Tagging for Live Chat Routing
Automatically connect visitors to the perfect agent Live chat enables real-time engagement with website visitors at the precise moment they have questions, even before they have to ask. It’s all about timing and immediacy. How quickly are you able to meet that...
Introducing: Secure Data Transfer for Live Chat
Providing a safe environment to collect visitor data. We live in an age where technology makes us so powerful, and yet so vulnerable at the same time. For most of us, our lives and businesses function by way of data points – credit cards, account numbers,...
Introducing: Enhanced Social Discovery Features
We have just enhanced our social discovery features to allow for more admin control over the visitor information that is made available to agents, including social media networks, IP Address and Geolocation information. We have also added several notable social media...
Introducing: File Exchange For Chat
Your Agents and Visitors Will Thank You All users now have the ability to exchange files with visitors during a chat! How many times have you been in a chat and wished you could send an image or document rather than typing a lengthy explanation? With SnapEngage’s new...
Introducing: SMS Chat
SMS Chat Is Here We’ve added yet another way for your customers to engage with you while they’re on the go. With text messaging quickly becoming a preferred method of communication across demographics, SnapEngage’s new SMS-to-Chat feature allows your visitors to...