Introducing: Enhanced Social Discovery Features

We have just enhanced our social discovery features to allow for more admin control over the visitor information that is made available to agents, including social media networks, IP Address and Geolocation information. We have also added several notable social media networks to the list of offerings, including:

  • Hacker News
  • Meetup
  • Tagged
  • VK
  • Yahoo
  • YouTube

The admin dashboard allows you to select the individual social media networks that you would like to pull in for each of your visitors and also allows you the option to enable/disable IP Address and Geolocation tracking.

social discovery controls SnapEngage

Social Discovery

Social media really brings us all closer together and helps build amazing networks and stronger connections the world over. Knowing more about who we are chatting with and being able to personalize your message can go a long way in building better rapport.

If a visitor provides their email, we can collect additional social data which can be displayed for the agent. With SnapEngage whenever someone provides you their email we now can pull all those contact details right into the chat so that you can send a friend request, follow them on Twitter or link up on LinkedIn. Any data provided is from publicly available sources which the visitors are in full control of sharing (or not).

There are a number of highlighted icons that should look familiar. These are the various contact points Bart has publicly made available and now they are just a click away for the agent to add.  Other profiles you might see would be Facebook, LinkedIn, Twitter, Google Plus, Klout, Flickr, Quora, Reddit, StackOverflow, GitHub, Tumblr, Posterous, Plaxo, Pinterest and GetSatisfaction. All that information will be present when you start a chat in roughly 5 seconds!

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