Week of December 28th Release Notes: Chatbox bugs & More

Happy Holidays from SnapEngage! We hope that you had some well-deserved time off with family and friends.

  • Removed the “agent” nickname that sometimes displays to the visitor when they are first being connected to an agent. The “agent” nickname will no longer appear in the chatbox, it will now just show the agent-typing animation.
    agent nickname bug fix
  • Fixed a bug during file exchange. Previously when an agent sent a file to the visitor, the text that the visitor was typing would get erased. Now, the text is retained.

file exchange bug fix

Thank you to our clients who reported these bugs to us!