SnapEngage + Chat and Screen Share Join Forces

We have been very busy over in the SnapEngage laboratory cooking up all sorts of exciting new features, integrations & plugins. Thankfully we have managed to keep the explosions to a minimum *this time*. From this magic mix of toil, sweat and creativity we have given life to our latest plugin! Today we would like to invite you to join us in welcoming!

Now you are most likely asking yourself, “Self, what is” Well let me tell you, may be the simplest screen share app we have ever met, period. Direct from their site:

“It’s an impromptu online meeting space, the opportunity to share your screen to collaborate, meet, train, demo or show-off, and the last two words in an invitation.

I don’t think I have to tell you just how awesome chat + screen share is. In the history of matches made in heaven there is peanut butter + jelly, peanut butter + chocolate, peanut butter +… well you get the idea and then there was SnapEngage +

Here you can see Jerome showing a customer his back end.

With the plugin you can now start a screen share directly from a chat with a visitor. There are actually two ways you can use

  • 1st you can use share to start a session with your website visitors. (Places the agent in control of the visitor’s screen)
  • 2nd you can use view to provide your website visitor with a screen sharing link. (Allows the visitor to share his screen with the agent)

To get started using this great plugin simply login to your SnapEngage account and go to the “Plugins” tab. If you don’t yet have a account do not fear we have included a link to sign up for their free trial.

As always we want to hear from you, how do you think will impact your business? What cool creative ways will it allow to you to provide awesome customer service?

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