Release Notes January 25th, 2020: Horizontal Bot Buttons, Labels Improvements

Hello SnapEngagers,

here is what is new with SnapEngage in the new year.


New Features and Improvements

– The Guide Bot buttons can now be configured to appear horizontally as well as vertically. The option can be found in the button configuration of the individual steps.

Labels are now visible to chat agents after a transfer to a different widget, even if the label category is not available in the new widget.

– We have added an option to filter out Social Security Numbers from the chat transcript under the Options tab -> Extra Security settings.

Resolved Issues

Guide Bot:

– Fixed an issue where the Hours of Operation configuration in other widgets was not recognized.

– Fixed an issue where emojis in the button options were not recognized.

– Fixed an issue where some responses in the SMS channel were not recognized.

– Fixed an issue where the same bot prompt was displayed two times.

Visitor Chat:

– Fixed an issue where copy&pasting into the input area did not work.

– Fixed an issue where the the button disappeared in mobile browsers when the proactive chat was triggered in some configurations.

– Fixed an issue where the chat creation failed when the content of the JavaScript Variables section was too big.

Other fixes

– Applied some improvements to improve the Hub handling connection problems, which caused chat messages from the agent not being delivered to the visitor.

– Fixed an issue where some non-credit card numbers were filtered out in the Hub when they were sent as the first message.

– Fixed an issue where text with apostrophes was not displaying correctly in the JavaScript Variables section of Hub.

Design Studio: Fixed an issue where the size settings for button images were not retained after saving.

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