Never Miss a Conversation — Measure Real Estate Client Engagement Success
It’s no secret that loyal real estate clients love to share the great experience they had with you through word of mouth advertising. When you can be available 24/7, you can do more for your existing client base to increase client loyalty. Real estate client engagement tools help agents provide the most value throughout the conversation — and measure chat results instantly.
A mix of prospects and clients provide a richer community on your site. Clients that receive impeccable service from you — no matter where they are in their journey — are more likely to return to you for their next property — and remain your strongest property advocates for referrals.
Engage with clients more often and measure your success
| Measurable Goal: | Engage with existing clients more often to drive retention and lead referrals |
| How: | Be available to respond to your existing client base every time they visit your site with real estate client engagement tools. |
| Outcome: | Solidify client loyalty for future property deals and create loyal advocates of your agency. |
Quickstarter toolkit
Never miss a client inquiry with Guide Bot. Existing clients might not be aware of all that you have to offer. They may also come to your site when agents are unavailable. The Guide Bot supplements the human agent team, working behind the scenes to leave no site visitor left behind. It gathers contact information so your team can follow-up and dig deeper into any questions.
Ensure clients have questions answered from the correct expert with Chat Transfer command. You can enable agents to transfer chats to any department. Because no chat conversation data is lost upon transfer, the receiving agent can pick up right where the previous agent stopped.
Stay on top of your game with Post-Chat Surveys. You want to know how you’re doing so that you can improve. Post-chat surveys are a quick way to take the pulse on agent performance. Measure survey scores over time for continuous improvement and growth opportunities.
Sample workflow
Tools for success recap:
| Supplement client support 24/7/365 with Guide Bot. Scale your ability to support traffic, without scaling your support costs. |
| Take advantage of the hyper-flexible Chat Transfer command so the right team can always have the right conversation. |
| Gather valuable client information with Post-Chat surveys. |
Position yourself as a trusted and available real estate resource
Clients signing the dotted line is not the end of the relationship. Clients already trust you, so you can take advantage of opportunities to drive home even more value. Position your agency as the accessible resource and expert in your industry. SnapEngage’s real estate client engagement tools allow you to differentiate your real estate business by focusing on exceptional and consistent service at all phases of the real estate client journey.
