A More Accessible Live Chat API

While we strive to meet the demands of all of our users, there is no one-size-fits-all solution when it comes to software development… BUT we still want to help see all of your out-of-the-box ideas to fruition, which is why we offer a flexible live chat API to adapt to your own use cases. And even better… you can now generate your custom API key quickly and easily within your SnapEngage Admin Dashboard. (NOTE: The API Key Generator tool currently only allows access to the Visitor Chat API with more API functionality coming soon.)

When Do You Need an API Key?

Generally speaking, most customization needs do not require an API key. You can call many functions using our Javascript API and/or easily interface with third-party applications (i.e. CRM, Help Desk) using our POST API. You do not need an API key for either of these.

You will need an API key if you plan to create more advanced custom builds using the Visitor Chat API, and you can generate your own key for this within the My Account section of your Admin Dashboard. Check out our step-by-step guide for managing your Visitor Chat API key.

The Provisioning REST API and Get Chat URL API also require a key, and you can request an API key by emailing [email protected].

What Can You Do With Your API Key?

Embed live chat in your mobile application

Some SnapEngage clients have used our advanced APIs to build a customized live chat interface within their native and mobile applications. The flexible API allows you to call chat functions within your existing framework for a seamless visitor chat experience.

Customize your live chat reports – coming soon

You will soon be able to use your API key to pull raw analytics data from your SnapEngage account. This will allow you to customize your reporting displays and dashboards and analyze your live chat data alongside other analytics data sources.

Have additional use cases for our APIs? We’d love to hear them!

Leave a comment, email us, or start a chat!