Release Notes

Hello SnapEngagers! Here’s what the development team has been working on in the last couple of weeks: Bot API Public Beta We have now made the Bot API Beta available for Professional and Enterprise plans. The SnapEngage Bot API allows developers to create your...

Hello SnapEngagers! Here’s what the development team has been working on in the last couple of weeks: Analytics Improvements As part of an ongoing effort to improve our analytics offering, the Overview, Agent Performance Response Time and Duration reports and...

Hello SnapEngagers! Today we have a great update for our recently released Visitor Email Transcript Request option. Using the new “End chat delay” option in the Integrations settings, your visitors can now request the email transcript for a short...

Hello SnapEngagers, We have some nice improvements to announce today: Visitor email transcript request We have added a much-requested feature to the visitor chatbox: Visitors can request their email transcript, so chat agents do not have to manually forward those to...

Improvements Bot API: We are now including JavaScript variables in the initial case data payload Chat Routing: We have increased the inactivity timeout for chats going to the queue to a default of 30 minutes. Visitor Chat: We have improved the ‘agent is...

Hello SnapEngagers, it has been a while since my last update, the dev team has been really busy and released on a number of great new features and improvements in the last few weeks. New Agent Status and Case Event APIs Our Agent status API provides you with the...