Optimize customer experience and create tailored customer experiences by following these tips from SnapEngage Client Success Manager, Leor. Focus on what account administrators can do to set client success and sales teams up for success.
Best Practices
Double Your Results: How to Leverage Both Proactive Live Chat and Reactive Chat
Adding live chat to your website is a great way to have higher quality and more frequent client and site visitor interactions. Our Client Success Manager, Mary, has had many conversations with clients about maximizing their chat strategy. A proactive chat strategy combined with reactive chat agent training is a great way to use chat to communicate effectively. Read the full article to learn more.
Don’t leave your clients hanging with the Auto Responder!
Take advantage of every chat tool at your disposal to achieve your goals and provide the best client experience for your website visitors. Use the Auto Responder to connect to clients quicker while simultaneously delighting your site visitors and chat agents. Embrace the power of your brand voice by setting a clear and consistent message across all teams.
Chat Agent Tips with a SnapEngage Client Success Manager, Part 1
Fine-tune your chat agent skills following these simple steps from a SnapEngage Client Success Manager, Leor Manelis. We help outline a way for you to provide a premium customer experience to further delight your clients.
Prepare Your Site for the Holidays (With Video Tutorial)
The 2019 holiday shopping season is in full swing — is your business meeting the needs of online holiday shoppers? USA consumers alone are expected to spend $135.35 billion this holiday season and 77% of consumers plan to do at least some of their holiday shopping online this season. Designer Jackson Carson shares a step-by-step tutorial video to prepare your chatbox for the holidays (and we’ve compiled additional tips and tricks to keep in mind!).
How Live Chat Helps Businesses Engage with B2B Buyers
Business-to-business and business-to-consumer clients are different in many ways. With B2B, you are dealing with a well-informed and busy audience. These are professionals on a tight schedule who must justify all of their purchases based on demonstrated value and ROI. Finding effective ways to engage with B2B buyers can be challenging. One of the best tools for this purpose is live chat. Let’s look at how this technology can help you generate sales for this type of client.