Stop Wasting Your Lead Gen Efforts When you look at the marketing and sales funnel, there’s a reason that the opening at the bottom is a fraction of the top – it’s hard work converting leads to customers. You spend a lot of time and...
Why Engage?
The Future of Customer Experience [INFOGRAPHIC]
The Top 8 CX Trends in 2016 If you have an amazing intro video and the follow up is terrible. FAIL. If the marketing is amazing but your fulfillment ducks aren’t in a row. FAIL. If the package ships and it’s not what was promised. Yep, FAIL. Crucial...
How To Get Your Website Visitors To Chat With You
It’s Not You, It’s Me. Live chat is much like a dating game. You can flaunt chat buttons all over your website and dish out the best pick-up lines to try to kindle a relationship with your website visitors, but in the end, your visitors are in control of...
What about just … talking to the customer?
Note from a SnapEngage newbie Like most software companies, we tend to get caught up in the technology of our product and the fundamental reasons for doing what we do begin to fade into the background. We recently brought on a new team member who brings a fresh...
3 Ways to Maximize Client Feedback
Using Client Feedback to Drive Innovation What drives innovation in your organization? Are you constantly bringing “Wouldn’t it be cool if…” ideas to your product development team (to inevitably be met with eye rolls)? Or, are you truly...
4 Simple Lead Qualification Hacks With Live Chat
How To Qualify Leads With Live Chat So you’ve built a can’t-live-without product/service, defined your buyer personas and created some great lead generation campaigns to get qualified traffic to your website. But attracting eyeballs is only the first...