The Top 8 CX Trends in 2016
If you have an amazing intro video and the follow up is terrible. FAIL.
If the marketing is amazing but your fulfillment ducks aren’t in a row. FAIL.
If the package ships and it’s not what was promised. Yep, FAIL.
Crucial touchpoints can make or break your company, and it’s one and done; you don’t have a second chance.
Customer experience is a competitive advantage, and failing is not an option.
So how do you adopt and champion a customer experience strategy that focuses on the needs and wants of your customers? You can start by taking a close look at current and emerging buyer behaviors.
Our friends at The Service Manager put together this infographic noting some of the most relevant customer experience trends that businesses should plan for.
Embedded from TSM