Messaging and Live Chat for B2B Customer Support
Customer Success – the way customers adopt, use, and leverage your solutions – is an often overlooked, but critical, growth metric. Automated chat and chatbots are uniquely positioned to optimize customer success. A holistic customer success strategy empowers...
A solid user adoption strategy is the foundation of all customer success efforts. It unlocks higher retention, customer lifetime value, marketing ROI, and low cost-per-acquisition, to name only a few benefits. Getting it right however, isn’t always smooth sailing,...
The way companies engage with customers is markedly different today than it was even a few years ago, and customer expectations only continue to evolve. One of the “new normals” in customer service and engagement is the need to be available and operational at all...
Don’t let data privacy laws stop you from staffing your website. Have meaningful conversations by giving site visitors and clients peace of mind and utilizing a secure chat platform.
High-powered chat support teams do not happen overnight. Laying the groundwork for a live chat strategy can be the difference between effectively communicating with clients and letting issues slip through the cracks.
Welcome to our newest series, Coffee with SnapEngage! We are proud of the culture that we live here at SnapEngage. Join us in celebrating our talented team in both our Berlin, Germany and Colorado, U.S.A. offices! When you chat with us, you are always chatting with a real member of our team; it’s about time you meet them. Today we sat down with our UI/UX Director, Jackson, to learn about all things Design and exciting upcoming projects.