Messaging and Live Chat for B2B Customer Support
Customer Success – the way customers adopt, use, and leverage your solutions – is an often overlooked, but critical, growth metric. Automated chat and chatbots are uniquely positioned to optimize customer success. A holistic customer success strategy empowers...
When companies and BPOs embark on any digital transformation initiative, improving the customer experience is almost certainly their top priority. Providing customers with an exceptional digital experience — during the purchase process, customer support, or any other...
The way companies engage with customers is markedly different today than it was even a few years ago, and customer expectations only continue to evolve. One of the “new normals” in customer service and engagement is the need to be available and operational at all...
Blog Highlights 47% of business and individual consumers will leave a brand after a poor customer experience, costing global businesses nearly $100 billion each year Companies are spending thousands annually on per-employee training but struggle with hiring...
Today’s consumers are used to the speed, convenience, and accessible 24-hour service they’ve come to expect from chatbots. Competitive enterprises have learned to take advantage of chatbots for the highly valuable user data that helps them understand their customers...
In the Digital Age consumers expect to have their questions and concerns answered quickly and in a personalized manner. The rise of new, instant communications channels — social media, chat platforms, and instant messaging — has changed how people interact with and...