Messaging and Live Chat for B2B Customer Support
Sales chat technology has the potential to increase conversions and help you scale your brand. Adapting a sales chat strategy to your brand will result in a growing customer base – if you capitalize on what chat can do for you. Beyond training the right sales agents,...
Even in these unprecedented times, organizations everywhere are still fighting to acquire and retain top talent. Just as the customer experience becomes ever more important, so do our candidates’ and employees’ experiences. Candidates require fast turnaround and quick...
If you manage a conversational technology platform, you know how difficult it can be to tie ROI back to the platform. You constantly need to prove why a messaging solution is worth the time, effort, and budget. Great conversational technology integrates across many...
They go by many names: call centers, contact centers, or business process outsourcers (BPOs). Regardless of the moniker, these businesses are an integral part of the modern enterprise landscape. They provide the manpower to handle frontline customer support,...
Open lines of communication are becoming the norm for businesses. Where most fall short is personalizing conversations so clients and prospects don’t feel like just a number. With more and more conversations happening online, personalization can get lost in the mix....
(Live Chat Shortcut Content Updated December 2020) Canned Responses to Cut Down on Keystrokes Agent response time is perhaps the most important contributor (or culprit) of live chat’s success (or failure), and every precious second counts! Shortcuts (a.k.a....