Messaging and Live Chat for B2B Customer Support
The ongoing global crisis is pressuring brands to innovate faster to deliver superior digital experiences with the right customer engagement platform. Unfortunately, many brands are still struggling with their digital customer engagement strategy due to not having the...
SnapEngage has many native integrations with some of the most popular CRMs such as Salesforce, Microsoft Dynamics, SAP, and more. SnapEngage’s custom mapping feature allows you to capture any data point and map it directly to your CRM from your chat with an...
In 2021, companies that continue to underestimate the need for technical and culture change will find it difficult to compete — let alone survive. The pressure placed on enterprises by the pandemic to move more business processes online has made cost-effective digital...
Most traditional contact center systems were originally designed to provide phone support only. Live chat through digital channels is often either an afterthought or not available at all. While many of these providers have started to add digital channels such as web...
What’s your strategy for the new year? SnapEngage has always been centrally focused on the feedback and needs of our clients. We solicit this feedback in many forms. In 2020 we ran an extensive “state of chat” survey to better understand our clients’ strategic needs...
Covid-19 created simultaneous challenges and opportunities for manufacturers. On one hand, the second quarter of 2020 saw an 11.1% drop in global manufacturing output. At the same time though, demand for online goods increased dramatically, leading some large...