Industries that involve complex product offerings such as manufacturing, machinery, and other industrial sectors have experienced impressive benefits to their sales and support processes after implementing live chat.
Customer Stories
Client Spotlight – Rent Like a Champion
The true source of Rent Like a Champion’s pride comes from the unrivaled customer experiences their team delivers day in and day out. Over 50,000 guests have used RLAC’s home rental services since the company’s creation, and the company manages a growing roster of 3,500+ homeowner listings. As the company and its client base grew, so did the need for more effective customer engagement strategies.
AlienVault Case Study
In June 2014, AlienVault began experimenting with live chat as part of their overall strategy to increase sales and their customer base. They needed a solution that integrated seamlessly with Salesforce, had an intuitive UI for agents and provided robust analytics and reporting capabilities to prove the ROI of their chat program.
Guest Post: The Competitive Advantage of Integrating Self-Service and Live Chat
Combine live chat with self-service technology for enhanced CX. Guest post by Jennifer Spencer of AnswerDash Studies show 60% of customers hate waiting longer than a minute for support. We have heard the statistics that live chat increases both conversion and customer...
Customer Story: Inside iFixit’s Customer Support Team
iFixit Uses Live Chat to Save the Planet We’re big fans of iFixit here at SnapEngage. So you can imagine our excitement when they decided to add SnapEngage Live Chat to their customer support offerings. We spoke with Annette Fuller, iFixit Support Technician, to get...
5 Ways Live Chat is Reshaping the Behavioral Health Field
Immediacy, privacy, and trust are just a few of the many benefits that live chat offers across a range of industries. However, when it comes to recovery and treatment centers in the behavioral health field (such as those focusing on drug and alcohol addictions), these priorities become critical requirements in the visitor experience. Treatment centers across the world are beginning to turn to live chat software to bridge critical gaps and provide essential services to those in need, saving lives in the process.