Omnichannel Solutions
Chat with prospects and customers wherever they are to enhance your reach.
SMS-to-Chat
Our Text-to-Chat feature allows your visitors to initiate a chat and communicate with agents via SMS text message while maintaining the same user-friendly Conversations Hub interface.
Mobile-Optimized Visitor Chat
Our mobile-optimized visitor chat window automatically detects when users are on a mobile device and allows them to seamlessly interact with your agents.
Tweet to Chat
With the Hootsuite + SnapEngage integration, you can boost customer support by sending custom chat URLs to Twitter users via SnapEngage.
Facebook Messenger Integration
Messages sent to your Facebook Page will be directed to agents’ Conversations Hub to maximize efficiency for sales and support teams.
With the SnapEngage + WeChat integration, visitors can send messages and agents can respond directly in the SnapEngage Conversations Hub.
Social Discovery
We pull information about your visitors from Facebook, LinkedIn, Twitter, Google+, and 22 other potential profiles.
