Monitor performance with all the reporting tools you need. Make data-driven decisions and optimize your live chat ROI with team capacity reporting, audit logs, real-time activity monitoring, Google Analytics integration, and more.
Team Capacity Report
Maximize staffing efficiency by viewing a breakdown of chat volume alongside team capacity for enhanced resource management. The Capacity Report provides valuable insights to help admins determine how to best allocate limited resources, optimize staffing budgets, appropriately schedule front-line staff, and support a satisfactory customer experience.
Audit Logs
This feature allows users to see what changes are being made to their accounts, as well as instantly view and filter changes made by username, date and more.
Real-Time Activity Monitoring
Our real-time live chat dashboard gives your team leader an overview of agent activity at any given time.
Google Analytics Integration
Track live chat events in Google Analytics to measure engagement and performance statistics and inform data-driven decisions.
Ensure Quality Customer Experiences
Use agent performance reporting to understand agent response times, chat duration, agent availability, post-chat survey ratings, chat transfer activity and more to create quality customer experiences and identify training opportunities.
Understand Audience Behavior
Use the visitor information and experience report to optimize your SnapEngage setup and gather data about user environments, page activity, audience demographics, wait times, and queue activity.
