Release Notes April 4th: Hub Beta Updates, ADA compliance improvements

Hi all,

we have been getting a lot of great feedback on the new Hub Beta, some of the issues reported by you we were already able to fix. More UI updates are currently in the works – keep checking back to see the latest changes, we’re moving fast 😉

Hub Updates:

  • Shortcuts Updates:
    • Fixed an issue where multi line Shortcut messages were cut off.
    • On enter a shortcut is now added to the input box instead of sent to the client directly.
    • The search in the Shortcuts modal also includes the message text instead of just the command.
  • Improved updating Hub when reconnecting after the computer goes to sleep.
  • Improved the display of ‘Sneak Peek’ messages not yet sent by the visitor, to make it more obvious to the agent that the message is not yet submitted.
  • The Hub browser tab title will now continue to blink when you have an unanswered message, additionally to the red notification dot on the favicon.
  • Fixed an issue where the sound notifications were not working when the Hub tab was in the background.
  • Fixed several CSS issues with Internet Explorer 11 and Edge browsers. (We still recommend to use Chrome, Safari or Firefox for the best experience at this time.)

Other Updates:

  • We have improved the ADA compliance of our chat box by adding title tag to iframe element and allowing to close the chat box with the Esc key.
  • The auto-responder messages of the Facebook, SMS and WeChat channels are now included in the chat transcripts.
  • We have removed the visitor email address from the Analytics drilldown section and have replaced this with the City. This change was necessary to be compliant to data privacy regulations.

Resolved Issues

  • We resolved further edge cases where a chat was labeled as an offline case in the Analytics.
  • Fixed an issue where the file upload from the visitor side broke when the visitor selected a different file.
  • Fixed an issue with the ‘close’ callback in the visitor JavaScript not being called correctly all the time.
  • Fixed an issue where the password originality in Security Settings not allowing a specific selection.