Security, Compliance, and Privacy
Full-service monitoring, optimization, and risk-mitigation security features.
HIPAA-Compliant Chat with BAA
SnapEngage helps Covered Entities and Business Associates engage with patients and website visitors in accordance with HIPAA guidelines.
Single Sign-On (SSO)
SSO is a secure authentication process that allows a user to access multiple applications with one set of login credentials. We offer SSO via SAML 2.0 and Microsoft Active Directory Federation Server (ADFS).
Secure Data Transfer / PCI Compliance
This feature allows your agents to safely collect confidential information from your visitors right in the chat window. Keep your business compliant with the latest data security requirements and provide peace-of-mind for your visitors.
Secure Credit Card Collections & Data Masking
Agents can safely collect credit cards, social security numbers and secure notes “off the record” directly in the chat window.
Access Rules and Permissions (User Roles)
Restrict access and permissions by creating rules based on a user’s role within your organization.
Master Service Agreement with SLA
Our Full-Service Solution offers custom Service Level Agreements (SLA) and security reviews.
This feature allows users to see what changes are being made to their accounts, as well as instantly view and filter changes made by username, date and more.
SSL Encryption / Double Layer Encryption
All communications between the web client and servers are encrypted in transit and at rest.
Security Features for EU Customers
SnapEngage is committed to ensuring that our chat platform is compliant with EU data privacy laws for any company that handles the data of European citizens.