Automate Using Chatbots
We provide chatbots and are a fully-featured bot platform. We can help you automate your customer experience and engagement with advanced chatbot automation. Accelerate your business with bot-forward solutions.
Answer Bot
Answer Bot connects to your knowledge base or help site to provide contextual, automated answers, instantly. If there is no answer available (or the client needs more help), don’t worry – Answer Bot will quickly connect your visitor to a human agent.
Features:
- Respond to 80% of service-related inquiries instantly.
- Be there for your customers 24/7.
- No more waiting for answers.
- Achieve the flexibility you need at scale.
- Give your customer agents more time to work on the really hard problems.
- Let your human agents resolve the complex challenges you hired them for; bots will take care of the rest.
Guide Bot
Your clients deserve the best, fastest service you can offer. The new Guide Bot gets them there faster. A conversational way to understand customer intent, and deliver them to the right agents to get help. Save your customers (and your agents) time.
Features:
- Automatically generate more visitor engagement.
- Guide customers to the right solution instantly.
- Create highly-sophisticated, multi-step bot interactions within minutes.
- Assist prospects while revealing buyer intent easily and quickly.
- Seamless customer experiences at a fraction of the cost.
- Industry-leading routing capabilities.
Chatbot API
The most powerful, flexible way to integrate custom bot functionality into your overall digital customer engagement strategy. Go beyond answering simple, rote questions – solve your customers’ problems instantly. Integrate custom chatbots tightly into your overall business to scale your engagement and support strategy.
Features:
- Gather customer information.
- Improve the qualification of leads.
- Deflect “easy problems” from your live customer support team.
- Truly customized to client needs, and integrated into a powerful live chat workflow.
- When out-of-the-box just doesn’t cut it.
Other Bot Solutions
Advanced Agent AI
Advanced machine learning to learn from a client’s smartest support agents and suggest answers to agents that match a visitor’s questions.
- Capture the collective intelligence of your organization to drive sales and service results.
- Harvests the best actions, tactics, and strategies of top performers to augment all associates in real time.
Custom Bot Building Services
Need a custom solution? We will help our clients build custom bots that integrate with SnapEngage for truly custom bots built to your specific needs.
- Advanced natural language interactions.
- Integration with backend systems (example, “When is my bill due?”).
Guide Bot Templates
Maximize the benefits of pre-made templates for an easy-to-install experience. Fully customize the drag and drop configuration to match your users’ needs and goals. Choose from marketing and sales templates or support and service templates. Chatbot implementation time and upkeep will drastically decrease.
Features:
- Scale and automate faster and more easily.
- Ready made solutions solutions to get up and running with bots quickly.
- Utilize groundwork from the most critical scenarios that businesses today need to address.
- Truly customized to client needs, and integrated into a powerful live chat workflow.
- Customize any piece of the template for a truly unique customer experience.
Chatbot Concierge Services
Customized onboarding services to fit your business goals. Each training program is catered to the specific needs of your team. Ensure your success from the very beginning and minimize the implementation timeline. We work to ensure that you are ready to support clients across the entire customer journey.
We emphasize:
- Scale: chat means you can operate at a global scale, 24/7
- Client experiences: your clients deserve the best
- Insights: in-house analytics drive actionable business decisions
- Truly customized to client needs, and integrated into a powerful live chat workflow.
- Customize any piece of the template for a truly unique customer experience.
Training packages include but are not limited to:
- Strategy sessions
- Technical implementation
- CRM and Help Desk consulting
- Chatbot strategy and guidance
- “SnapEngage 101”: one-on-one training with Marketing, Sales, Customer Service, or any team utilizing chat
- Custom design planning
